Property damage claim rejected despite evidence provided.

[unclebulgaria67]

You need your own expert report, from someone who can properly evaluate the condition of the sofa and what is required to repair it.

 

I can see where the Insurers are coming from. The cleaner is only required to take all reasonable professional care when carrying out the work. The cleaning process of taking out a stain would mean that there could be issues with colour of fabric. The test area only gave them an idea. But of course when removing a stain, this is more intensive cleaning.

 

Sure you could look at costs of repairing fabric. There may be treatments available so the colour of fabric is made more uniform, so the patches are less noticeable  

[unclebulgaria67]

I used to deal with Home Insurance claims years ago and it is amazing what specialists can do to.  So when you get an expert report, ask them about what the options are for the type of fabric.