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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Landlord threats to serve notice over "wear and tear" and rent increase


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Hi

 

Carpets

 

As these have been in the Property over 15 years and now the Landlord is complaining due to the recent inspection that the carperts are coming
away from the rods, how long does the Landlords expect a carpet to last especially as you mention they are thread bare. Sounds as if the Landlord is trying to get betterment IMO when the Landlord should be resolving this matter as these would then be a trip hazard for the Landlord to fix.

 

Or have you tries to stretch the carpet to refit under the rods?

 

Balcony Decking

 

Saying you have neglected this the Landlord would need to prove this but as the Landlord has failed to to seal the balcony propertry as you were informed by them how could this be your issue again seems the Landlord is trying for betterment.

 

Living Room

 

As for the skirting with bubbles on it I assume this is to the paintwork on the skirting which is easily rectified by sanding and repainting again imo the Landlord is using this as an excuse for betterment.

 

Rent Increase

 

As for the Rent Increase that was mention on the Inspection Visit the Landlord can't just Increase the Rent without giving proper notice see below link:
https://www.gov.uk/private-renting/rent-increases

 

Boiler

 

As for the Boiler broken and a temp fix while the Landlord gets quotes to fully repair and it is still leaking water this is a safety risk as water could impact any electrics in that boiler depending on its makeup, that leak needs to be fixed urgently.

 

https://www.gassaferegister.co.uk/gas-safety/renting-a-property/

 

https://www.gov.uk/government/publications/smoke-and-carbon-monoxide-alarms-explanatory-booklet-for-landlords/the-smoke-and-carbon-monoxide-alarm-england-regulations-2015-qa-booklet-for-the-private-rented-sector-landlords-and-tenants#:~:text=The regulations require private sector,effect from 1 October 2015.

 

Tenancy Deposit

 

If you paid a Deposit it should be protected in a Tenancy Deposit Scheme and you should have been given a copy of the Prescribed terms of that scheme:

 

https://www.gov.uk/tenancy-deposit-protection


If in England you should also have been given a copy of the How to Rent Booklet:
https://www.gov.uk/government/publications/how-to-rent

 

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

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Hi

 

you are more than welcome to the advice that is what we are here for.

 

Make sure and have a good read of the links I posted as well.

 

My main concern is the Boiler leaking especially if it is a Combi Boiler which contains electrics even if it is the old boiler type it may have electrics in the vicinity which is a serious hazard as electric and water do not mix even with the temp fix it is still leaking so the temp fix has not resolved the issued as it has failed as water is still leaking thus a serious hazard and also causing further damage to the Landlords own property.

 

You need to make sure the letting agency is aware of this and the damage it is causing as you need to have a record of this as you don't want the Landlord suddenly claiming you caused the damage due to this ongoing leaking of the boiler.

 

What date was the Temp repair to the Boiler done? 

 

Please keep us update on this

How to Upload Documents/Images on CAG - **INSTRUCTIONS CLICK HERE**

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I cannot give any advice by PM - If you provide a link to your Thread then I will be happy to offer advice there.

I advise to the best of my ability, but I am not a qualified professional, benefits lawyer nor Welfare Rights Adviser.

Please Donate button to the Consumer Action Group

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