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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Nettyg v Hsbc ***WON***


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Hi Netty. Sorry to hijack your thread to speak to rundll, but you have an N150 don't you? Mine's an N149, so ....

 

Rundll, do you have an N149 and, if so, what are you putting in section G?

 

Lateralus, add me for the 3rd March. Seems a very busy week for DG.

 

right.. hold tight and i'll find mammie lats' link for N149

 

AQ info

first link is a step by step guide to fillng out the aq and second link - it's posts 2 and 3 you need, specifically. for section g on the aq, use the wording on post #3 of new strategy link, and then attach draft order for directions - use wording on post #2 of new strategy link making sure to add your name and court claim number to all pages.

simple as that. just follow the steps with these two minor additions. the draft order is just asking the judge to order both parties to lay out their wares within 14 days of him ordering it - so it shortens the length of the time to a court date - and as dg/hsbc/all banks don't want to do it - they will pay up by offer or just not file their aq in which case you also win.

on, the other front - of this two pronged thing - have you sent dg a breakdown of your charges - it is advisable to do that, as they always ask for one before they offer anything - so it saves a couple of days.

If i've been helpful in any way....then tip my scales over there!

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Hey verytrying, I havent really looked too much into it yet. Ive set aside tommorow to do it all from start to finish. I do have the N149 however.

 

Just glancing at it it says set out any other information you consider will help the judge manage the claim, including info that should be supplied by the other party. I imagine that here would be a good place to say the other party should supply a breakdown of the costs they incur everytime someone goes overdrawn, which of course they wont :)

 

However im sure there are threads with all the info you need to fill out these AQs. If you backtrack on this thread im pretty sure they are linked to.

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verytrying, here's what you want for section g on the 149:

 

 

The Claimant proposes the attached draft order for directions, for the courts due consideration. If ordered, the Claimant believes these directions will allow the overriding objectives to be furthered in that they will fully identify the most fundamental issues in dispute (as detailed below), and allow them to be assessed so that this claim may proceed justly and expeditiously.

 

- The crux upon which this claim rests is the true cost incurred by the Defendant as a result of the contractual breach from which its charges arise. If the Defendant cannot substantiate the cost of each charge as proportionate to its loss incurred, it has charged contractual penalties contrary to the UTCCR 1999 and common law principles established since the early 1900's.

 

- In the event that the Defendant's charges were accepted as being a fee for a service (which is denied), examination of its true costs is required to determine whether the price is reasonable as required by the Supply of Goods and Services Act 1982.

 

As the law relating to contractual penalties is long established, the Claimant believes the outstanding issues to be of fact. Accordingly, the Claimant respectfully requests that the claim be allocated to the small claims track, and estimates that the hearing of the claim should last no longer than one hour.

 

 

 

 

 

then you need to attach the draft order for direction on a separate piece of paper with your name and claim number at the top - also fill in the xxxxxxxxxs'

 

 

 

 

In the XXXXXX County Court

Claim number XXXXXX

 

 

 

 

 

Between

 

XXXXXXXX - Claimant

 

and

 

 

XXXXX - Defendant

 

 

 

 

Draft Order for Directions

 

The Claimant shall within 14 days of service of this order send to the Defendant and to the Court:

  • a) A schedule setting out each charge repayment of which is sought, showing the date, amount, and reason given (if any) for that charge being made;

  • b) Copies of any statement or other document relied upon as showing that each and every charge has been made;

  • c) A statement of evidence of all matters relied upon as tending to show that the charges are irrecoverable as penalties or otherwise;

  • d) Copies of decided cases and other legal materials to be relied upon.

If the Claimant fails to comply with this order, the claim will be struck out without further order.

 

 

 

2. The Defendant shall within 14 days thereafter file and serve a response to the Claimant's schedule, stating in respect of each item claimed;

  • a) Pursuant to what contractual provision such charge was made, producing a copy of the contractual document relied upon;

  • b) Whether such charge is accepted to be a penalty, and if not why not;

  • c) If such charge is alleged to be a pre-estimate of the Defendant's loss incurred by the Claimant's actions (whether or not such action is treated as a breach of contract between the parties), all facts and matters intended to be relied upon as showing that such was a proper estimate of such loss, and all evidence to be adduced at trial as to what the true cost of dealing with the matter was;

  • d) If such charge is not alleged to be a pre-estimate of the Defendant's loss incurred by the Claimant's actions then facts and matters intended to be relied upon showing the basis upon which the charge was calculated and all evidence to be adduced at trial as to show that the charge was fair and reasonable.

  • e) Any witness statements.

  • f) Copies of decided cases and other legal materials to be relied upon.

If the Defendant fails to comply with this order, the Defence will be struck out without further order.

 

 

 

 

get back if more questions - netty won't mind the hijack

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..yeah we really do!

 

Netty could you drop some DG email addys for me, i feel the need to spam ;)

 

DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

0121 455 2111 (Debbie)

0121 455 2701 (Rachel)

0121 455 2196 (Kate)

0121 455 2206 (Alan)

Fax 0121 455 2150

0121 455 2111 (Debbie) debbiedaubney@hsbc.com

0121 455 2701 (Rachel) racheltomlinson@hsbc.com

0121 455 2196 (Kate) kateeaves@hsbc.com

0121 455 2206 (Alan) alanburden@hsbc.com

 

here you go... spam away lol

If i've been helpful in any way....then tip my scales over there!

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DG Solicitors

12 Calthorpe Road

Edgbaston

Birmingham

B15 1QZ

0121 455 2111 (Debbie)

0121 455 2701 (Rachel)

0121 455 2196 (Kate)

0121 455 2206 (Alan)

Fax 0121 455 2150

0121 455 2111 (Debbie) debbiedaubney@hsbc.com

0121 455 2701 (Rachel) racheltomlinson@hsbc.com

0121 455 2196 (Kate) kateeaves@hsbc.com

0121 455 2206 (Alan) alanburden@hsbc.com

 

here you go... spam away lol

thanks for this nettyg, I'll get this posted at the top :-D

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just an overnight thought, netty - all of their offers are made without prej. so that doesn't mean anything.

 

also, (gang of 11 hopefuls!) were you to receive a full offer or one you want to take before the aq goes in (well, could happen!!!!) you could ring the court and tell them you've accepted an offer and would they delay the aq deadline - they will want it in writing but they will delay the deadline.

and if it came just after you've filed - if you get in touch - they may just say put in on the acceptance (the extra 100) and they don't usually quibble - just ring them - they'll cough up the £ for the aq.

 

i know you know this nets, i'm just classing this as "communcations central" for the mo. your site has more views than some of the smaller banks!

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i know you know this nets, i'm just classing this as "communcations central" for the mo. your site has more views than some of the smaller banks!

 

Thanks for the aq/offer advice, Lats. And I think it's a good idea to stay on Netty's thread, at least for this week until we all sort out who got what after the weekend. Even givememymoney might have caught up by then!

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i know you know this nets, i'm just classing this as "communcations central" for the mo. your site has more views than some of the smaller banks!

 

lol.. what you trying to say lats hahaha.

 

everybody is welcome to stay on my thread - our little 'family of hopefuls'

that's right isn't it?

If i've been helpful in any way....then tip my scales over there!

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(gang of 11 hopefuls!)

 

make that 12!!

 

just put my AQ in last week to my local court (Chorley)

 

I have never spoken to DG, what should I say?

HSBC - Pre Lim sent 12-12-06, LBA sent 27-12-06, reissued 5-1-07. Part offer rejected 17-1-07, MCOL 19-1-07, AQ - 21-2-07. Settled

Nationwide - S.A.R. sent 13-12-06, Pre lim sent 5-1-07, LBA sent 19-1-07, MCOL 2-2-07, WON 22-2-07.

Capital One - S.A.R. sent 13-12-06, Pre lim sent 17-1-07, LBA sent. Settled

MBNA - S.A.R. sent 13-12-06, Offer rejected 19-1-07, Pre Lim 19-1-07, LBA sent, Setteled 21-2-07.

MBNA Loan PPI - Pre lim sent 19-2-10, Settled.

MBNA CC PPI - Pre lim sent 19-2-10, WON 2-7-10.

HSBC PPI - Pre lim sent 19-2-10, with Court

EGG PPI - Pre lim sent 19-2-10, FOS upheld 3-7-10

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rj

ask them if they have filed their aq - you did and you were wondering what was happening with your claim.. are you going to hear anything soon, if so, what?? etc etc... make sure they have a copy of the breakdown, even if they've got one, ask if they would like another lol

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If i've been helpful in any way....then tip my scales over there!

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