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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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Log Book Loans Again....I had the same problem with this company


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Hi

 

I had the same problem with this company. I was off sick for 4 weeks and didn't earn any income. I contacted Logbook Loans and explained to them that, as it was the last payment on my loan, would they be able to offer me an extension of 1 month so that i could work and earn the money that was outstanding on the last payment. I was assured that this would be fine and that the £370 payment would be payable in 4 weeks time.

 

5 days later bailiffs turned up at my work and demanded £750 or the car goes!!

 

I phoned Logbook Loans and they denied ever having the conversation with me and said that it was now out of their hands and that the money was owed to the baikiffs and not themselves. I had no choice than to borrow the money from a memeber of my family and pay it.

 

I'm now trying to find out if there is anyway that i can claim back the bailiffs charge or is it that this bullying is all legal?

 

They had the cheek to send me in the post yesterday an advertisement offering me a loan for xmas.............are they serious????

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Log Book Loans destroy and ruin lives and that is just putting it nicely. I would not believe anything i am told when speaking to them on the phone and good luck getting them to reply to any snail mails sent.

 

Anyway to help you, first of all seek legal advice, do you take the offer of a solicitor whilist she was being interviewed under caution. If not seek one straight away. Secondly do not have any contact with the Baliff in question, hopefully he will just stay away or the company should they need to send anyone they will send another one.

 

Report them to trading standards for there practise I have and they are very interesyted in that sort of thing. Best advice with regards to ABH charge is GET a solictor as they will request his statement, medical reports and all that

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  • 1 year later...

Hi

 

New to this thread and would like to know if there is any way of getting back nearly £800 that i stumped up on the spot to a bailiff or he was going to take my vehicle?

 

I missed one payment (the last payment that was due) because of a family bereavement. The amount was around £165.

 

Unfortunatley i don't have any of the paperwork. What are the possibilities of me getting copies of the payment from the original loan provider??

 

To save me reading through all the postings on this thread is there anyone who has got their money back and what was the process?

 

Thanks in advance for any returned comments

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