Natwest Bank Transfer Fraud Call HMRC Please help ***Refund in Full***

[BankFodder]

Well obviously we are very sorry that you have been conned like this. I'm not sure that there is much we will be able to advise although maybe somebody will come along.

Can you tell us how much you lost?

[BankFodder]

I'm afraid you're not getting much help here – and I expect that there may not be much solid advice that we can give you. It's terrible and I'm very sorry for the loss – and also I expect that it has made you feel very bad and undermine your confidence as well.

Would you mind me asking you a bit about your profile – gender? Age – within say, a 10 year band – 40-50, 50-60, et cetera.
It's simply that this kind of information might help others to could happen to come across this thread.

It seems to me that you need to make a complaint to your bank about their lack of security because they have a duty to monitor these kinds of things and if this was an unusual transfer then I would have thought that they would want to ascertain the name of the recipient account holder.

I know that on my bank now, you have to put in the name of the recipient and I suppose that it does a check and then comes back to you with a confirmation that you can go ahead.

Anyway, you have nothing to lose. Make a complaint to your bank – I'm sure they will knock you back – and then you should go to the ombudsman.

I'm afraid don't hold your breath – but you should certainly try.

Be careful when the bank gives you their final response. Read it carefully because you may well find that it isn't exactly what you're complaining about. Thanks frequently take your complaint, and then distort it in a way which suits their own purposes and then come back at you and tell you that this is what you complained about – I know that this is not the result you are expecting… Blah blah blah.

There are nasty bunch. They are almost as bad as the fraudsters.

[BankFodder]

16 minutes ago, waz70 said:

Hiya,

 

Thanks for the feedback, I will be compiling a letter to the bank and see where I get, some key points I am going to include in the letter are:-

 

• Why should liability be down to just me?
• Banks notification not good enough, why have a continue button, the notification pops up majority of the time when making a payment to anyone?
• How was the receiving account setup
• How quickly did they notify the receiving bank of the fraud
• Where did money go from the receiving account
• It is Natwest's processes that have broken down to allow this to happen in the first place
• If account is not an authorised account why not make the transfer a bit slower to allow time to reverse

 

 

 

 

• All British banks are well aware of this kind of fraud now and most banks have in place a means of verifying the name of the payee and that it is indeed the intended recipient. It seems that this bank does not have this in place although you did not realise this and you relied on the bank's security systems which were either not in place or which have failed.

[BankFodder]

Yes. You must complain to the bank first and get their final response. You could try going to the FOS directly as well but I wouldn't be at all surprised if they tell you to go back to the bank

[BankFodder]

That is very useful information about the Push Payment Scam Code. You should refer to this specifically in your complaint to NatWest – and again to the FOS.

You should make it clear to NatWest that as they are signatories to the code then they have treated you unfairly by not implementing it.

https://www.business.natwest.com/business/security/app-code.html