Natwest Bank Transfer Fraud Call HMRC Please help ***Refund in Full***

[Ethel Street]

The HMRC scam is just one of the many APP [Authorised Push Payment] scams going around. NatWest has signed up to the "Authorised Push Payment Scam Code".

 

https://personal.natwest.com/personal/fraud-and-security/app-code.html

 

In general banks are required by the Code to reimburse unless they can show that you have been "grossly negligent". They might argue that by ignoring the 'warning box' that popped up you had been grossly negligent, but if it were me i would argue that the scammers explanation of why I could ignore it was part of the scam of which I was a victim.

 

I found the explanation of what you should do on the 'Which?' website useful

 

https://www.which.co.uk/consumer-rights/advice/what-to-do-if-youre-the-victim-of-a-bank-transfer-app-scam#:~:text=What is an 'authorised push,one belonging to a scammer.

 

Do as much research as you can before submitting your complaint.

 

Good luck.

Edited November 10, 2020 by Ethel Street

[Ethel Street]

1 hour ago, dx100uk said:

as per the which advice about APP scams

you have already been refused by nastywest

get into the FOS now

there is no need to further waste your time with any more complaint letters to the bank

 

The only thing about that though dx is that FOS apparently have a massive backlog of cases and it might take up to a year to get a FOS decision, according to Which. I've no idea if that's still true but if current delays are anything like that long there's nothing to be lost by lodging a further complaint to NatWest, as they have invited OP to do. I'll guess there will be an answer to that much quicker than any response you'll get from FOS.