Damaged Parcel

[mrbrooks]

Hi Everyone, hope you are all keeping well in this strange new era.

 

On the 17th Sept, my friend booked a delivery to send a parcel to the USA, a vintage sewing machine. The collection and delivery was booked through MyParcelDeliver.Com, and UPS was the chosen courier. They collected it about four days later.

 

He paid for additional insurance along with the transportation of the item, to the tune of £128.75.

 

He packaged the parcel very well, packed with bubble wrap and paper and also styrofoam so that the sewing machine was safe in the box. He placed some plastic wrap over this, and he then sealed the box with tape. He videoed this for the buyer, so she could see how well he had packed the item because they were both concerned about the package being well protected.

 

The item arrived in the USA a few days later. The buyer instantly notified my friend that the parcel packaging was damaged, showing stress from water and general mishandling, and the item was also damaged in various parts, mainly the casing and the base.

 

He complained to MyParcelDelivery.Com on the1st October, they responded with 'You need to contact UPS...', which he did and also the buyer contacted them and got a response on the 2nd October.

 

UPS informed the buyer they would like to come and take a look at the packaging and the item, and this is the last she heard from them, she has called them several times, and always they say someone will call tomorrow and no one calls. She called my friend to ask if he could call them too and chase them up, he is Italian, and though he speaks English generally well, he asked me to talk with them on his behalf because he felt they were not listening to him or that he was missing something.

 

I spoke with them on the 26th October, they said they had sent my friend an email about this, we checked all of his emails, junk/spam too. There is nothing in there, I asked them to resend it, but nothing has appeared despite them saying they have sent it, we know they have the correct email address because they sent a message on the 2nd confirming they are looking into the claim of a damaged package, they also said they were planning on calling the seller 'again' on the 27th, which of course never happened, which she confirmed with me on the evening of the 27th.

 

Now it would seem to me that MyParcelDelivery is trying to say it has nothing to do with them, despite the booking being made through them, UPS US are pretending they are doing something but have so far done nothing, and we have heard Zilch from UPS UK.

 

I would like, if possible, some guidance on how to go about getting this resolved because this is just not right, the agent/courier have had their money, but the seller and buyer have been the victims of poor service and damaged goods.

 

If anyone could point us in the right direction on how to tackle this and get some redress for this, then I would be most grateful.

 

Thanks and kind regards

 

Mr B

 

 

 

 

 

 

 

 

pox.pdf

[BankFodder]

Please monitor this thread for a reply this evening or maybe tomorrow.  Sorry about the delay

[mrbrooks]

Hi BankFodder, I will keep an eye out . . .

[mrbrooks]

Hi Team, any thoughts on this?

 

Thanks

 

Mr B

[mrbrooks]

Hi Team, do not worry about this.

 

I have been getting harrased from my friend about it and have decided he can fix himself.

 

Thanks again

 

Mr B