Conservatory Roof - frustrated agreement?

[slick132]

A strategy of taking deposits in anticipation of going under is not what I'd expect.

 

Instead, maybe give everyone a distant start date, see who complains the worst and threatens to recover deposit, keep them happy with earlier start dates but let the non-complainers wait. Then the installers do the work at a time that suits THEM and not the quiter customers.

[slick132]

22 hours ago, FBR123 said:

Yesterday I got another email asking me to 'prove' they said 8-10 weeks for completion, which I sent them (their quote). 

I also mentioned their director had said verbally 'before Xmas'. 

 

They sent another email this morning saying I'd failed to prove I'd been told 'before Xmas' and the roof was being made specifically to order.

 

Can you show us exactly what you sent them to prove they said 8 -10 weeks for completion, and exactly what they said in response.

 

Have you contacted the local council to see if they have received an application for approval of Buildings Regs.

[slick132]

Let us know what you learn from Building Control.

 

Site Team @BankFodder may not be around for a few days but I would be inclined to await his opinion.

 

From what I've read so far, if nothing has been done about Builings Regs so far, you should write giving a final deadline (as per BF's post above) stating that failure to comply will leave you no option but to make the s.75 claim via your credit card provider.

 

 

[slick132]

Ok, so read BF's post #7 above with a view to drafting a letter to give the installer a final warning that the delays so far are not acceptable and time is now of the essence. Accordingly you require them to commence works within 7 days or you consider them to be in breach of your agreement and will seek a full refund under s.75 CCA 1974.

 

Post a draft here before sending, by which time I hope BF will have had a look back in on your case.

 

Do you have any idea of the likely time the installation was to take.

[slick132]

Hi FBR,

 

I have to say, I think you "catching them out" about the manufacturer is irrelevant to your case. There are many fabricators who may supply the installer and this issue is simply not your business.

 

But I do agree, given the delays that have occured so far, you don't want them working for you at all.

 

So start the s.75 refund process ...............