@247homerescue broke glass oven door

[Andyorch]

Hi and Welcome to the forum. 

 

If you would give us the  exact details of the oven model and details of Home Rescue Company for starters.....

 

 

And which Plan/Package did you fall for ?

 

Andy

[Andyorch]

https://www.sparesonweb.com/shop/b-miele-door-oven-hobs-31195c1.html

 

https://www.elementman.co.uk/elements/fan-oven/miele/

 

Glass = £135.95

Element  = £ 36. 99

 

What you have already paid = £95.00 ...not sure why you have paid this given you pay a premium to https://247homerescue.co.uk/

Ill ask again which package was you suckered into ?  £12 or £22 per month ?

 

https://247homerescue.co.uk/appliance-cover-plans/

[Andyorch]

Not paid for the element BF paid for a call out to a third party when already paying a premium to 247homerescue.

 

Also Mazzh how many years have you been paying this premium for ?

[Andyorch]

Yes we are aware of that...what we we dont understand why you would pay a call out fee when already paying monthly to 247homerescue.

 

 0800 REPAIR COMPANY is liable for the door glass damage.....247homerescue are liable for the call out fee......and also negligent for not fulfilling their contract which you have yet to conform the annual cost.  

[Andyorch]

Appliance Package Premium 7  £22 pm

 

 

 

https://247homerescue.co.uk/wp-content/uploads/pdf/appliance_cover.pdf

[Andyorch]

Seems misleading when you have to click " Not covered" yet it states your plan covers electric ovens...every oven ever manufactured except 

Miele appliances, coffee maker and ladder fridges

 

Does " Miele appliances" include electric ovens ? 

[Andyorch]

20. GENERAL EXCLUSIONS 

 

w. Any damage caused by the approved engineer in gaining access to the home due to the failure of the locks or removing an appliance or any equipment from its operation position in order to affect an emergency repair

[Andyorch]

Seems strange that the OP opted for this service when I cant see any provision for the application to ask what make and model of every appliance the consumer wished to be covered.

 

Im sure that 247homerescue wouldnt inadvertently enter the model as a Neff for the agreement to proceed...would they ?

 

Gets worse....

 

 

5. WHAT IS NOT COVERED

 

There are certain conditions and exclusions which limit your cover. Please read them carefully to ensure this service agreement meets your requirements for this form the basis of our service agreement We do not wish for you to discover after an incident has occurred that you are not protected for this incident.

 

17. DAMAGES

 

We will take all reasonably practicable steps to avoid damaging your home during the course of your repairs. We will fill in any holes and reassemble fittings and features as required but will not replace or repair any damages that were caused by the existing fault. We will only be liable to recompense you for damages caused by negligence of our engineer or instructed engineer. If damage is caused by the 10 manufacturers engineer we will not be held responsible. By agreeing to a repair, you accept that some slight property damage may be an inevitable consequence of the repair.

 

https://247homerescue.co.uk/wp-content/uploads/pdf/appliance_cover.pdf

 

[Andyorch]

Thats for Boiler Care and Central Heating...the electrical emergency cover would not cover your appliances. 

[Andyorch]

But did they......

 

Quote

Our Miele oven stopped working and tripped fuse. As we have boiler and electrical cover with HOME RESCUE  we called them and they arranged for a call out from 0800 REPAIR COMPANY costing £95 for call out.

 

 

Or did you Mazzh ring them and arrange it after they provided a Third Party Engineer phone number ?

 

The devil is in the detail 

[Andyorch]

Good that clarifies that point.....

 

So back to my previous post....

 

17. DAMAGES

 

We will take all reasonably practicable steps to avoid damaging your home during the course of your repairs. We will fill in any holes and reassemble fittings and features as required but will not replace or repair any damages that were caused by the existing fault. We will only be liable to recompense you for damages caused by negligence of our engineer or instructed engineer. If damage is caused by the 10 manufacturers engineer we will not be held responsible. By agreeing to a repair, you accept that some slight property damage may be an inevitable consequence of the repair.

[Andyorch]

1 minute ago, Mazzh said:

£95 we paid was with 247 homerescue for excess

 

So not a call out fee as per your initial post ?

 

Quote

Our Miele oven stopped working and tripped fuse. As we have boiler and electrical cover with HOME RESCUE  we called them and they arranged for a call out from 0800 REPAIR COMPANY costing £95 for call out.

 

[Andyorch]

Then you either...... kick them into touch.....unless you wish to retain the agreement for your Boiler/CH.....Request a refund of the excess as the repair never happened.Request compensation for the damaged glass (that could go towards the cost of a replacement oven)This policy was never suitable for the type of claim you made.

 

Get the parts yourself as per the links I have provided earlier...and do it yourself...its really quite simple to fit an element and replace the glass.

 

Or scrap it and get a new oven ...not necessarily a Miele or a brand new one..reconditioned are quit good and cheap....simply measure the opening in the housing unit to make sure the replacement will fit....some newer ovens can now be connected with a 13amp plug and lead but if its a 30 amp direct wire its a simple task for a competent person or friend  otherwise get a tradesman to connect it.

 

Andy