@Inchcapeuk Burton Upon Trent avoiding their consumer obligations

[GoldenGoose]

 yes that makes sense now, so they have been negligent once again not providing this although mentioned on inspection report.

[GoldenGoose]

Yes I appreciate that, I’m more concerned with getting nearly £1400 of costs I incurred due to works I feel they should have carried out before providing me the vehicle, now they are not even responding or answering my questions regarding there own inspection report. It has been going on too long now

[GoldenGoose]

Can you advise if I should address my Letter before claim to the GM of Inchcape or the person I have had correspondence from also same question for finance Company or should I ask them who to address to??

thanks in advance.

[GoldenGoose]

Hi BankFodder,

 

Would you mind passing you opinion on this before I send it off?

 

I have not received satisfactory resolution to my original email dated 25/01/2020 and subsequent emails regarding the faults on the vehicle which I bought from you on 24/01/2020.

Please see the summary of my requests from numerous emails once again,

Westover 4x4 £154.80 - Initial inspection fee to identify faults (Inchcape agree to pay)

Brake discs and pads £170.88 - The vehicle should not have been released to me with faulty brakes, due to Covid 19 lockdown and garages being closed I purchased the parts and changed the brakes myself to ensure the car was safe, vibration reported to Inchcape resolved.(Inchcape do not agree to pay as considered wear and tear)

Near side anti roll bar link worn quoted £165 Inchcape agreed to pay this (I have had the works complete for £76.35 included on Hypermotive bill attached)

Full service including timing belt change £845.69 (Quoted £1112.95) - Whilst I have been told by Gary at Inchcape that this service will not be reimbursed I would like to remind you that I paid for the extended warranty with Inchcape as attached and page 13 clearly states that vehicles with timing belts must be checked and changed in line with the manufacturers recommendations or warranty will not be covered. I therefore have to question why Inchcape sold me a vehicle and warranty knowing the timing belt was not changed and this would invalidate my warranty?

I am once again requesting a full refund of £1,247.72 on the grounds that the goods were not fit for purpose under the Consumer Rights Act 2015.

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.

As you are aware, I have tried to resolve this with Toyota finance and yourselves and communication stopped from on your behalf.

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

[GoldenGoose]

I have now received an email from Toyota finance saying Inchcape are offering to pay for the brakes, Anti roll bar link and inspection fee but not the major service.

 

Still feel the correct service should have been carried out prior to handing the car to me?

 

Any thoughts on the above???

[GoldenGoose]

As above £845.69

[GoldenGoose]

Total Value of offer now is £481.

 

Yes paid £17,760 for vehicle and reported faults upon returning home with vehicle back in January.

 

I believe all defects found from 2 independent garages which has cost me £1247.72 to rectify should be fully compensated.

 

The shock absorbers are now being replaced under my warranty but no other defects reported.

 

Should I just take the £481 or send the letter of claim and see if that gets the service paid for, court application will cost £106?

[GoldenGoose]

Not had an MOT as the MOT is current but had Land Rover report and independent report which state all items I am requesting be paid for

[GoldenGoose]

If it’s up to the dealers to do a oil change when the vehicle is due a major service which will not satisfy the warranty they sold me then I will take the £481.

If they are required to sell me a vehicle that complies with the warranty they sold them I will send letter of claim

[GoldenGoose]

Yes warranty says the vehicle must have the correct service at time or mileage for warranty to be valid!

To be honest I agree £800 is a lot of money but I am currently working 14-16 hours a day and don’t want to spend extra time on something that doesn’t have good chance of getting a positive result, morally I know I’m right but legally I’m not sure 

[GoldenGoose]

It was due a major service Including timing belt and they changed the oil only so the service interval is normally 12000 miles and the service light came on after 4000 miles 

[GoldenGoose]

It’s based on mileage and time it was over mileage and over 7 years old which is when it was due, have mileage on invoice and age is obviously from registration

[GoldenGoose]

Yes it’s written in Inchcapes service report oil change only

[GoldenGoose]

I agree which is why I’m questioning myself, please understand this is used cars not main dealer, Inchcape reviews are great but I also had a friend that got a bad deal and they did pay up, I seem to be having more of a battle

[GoldenGoose]

Cars are an unknown but they surely should have identified the problems I’ve had and serviced the vehicle correctly

[GoldenGoose]

Morning, I have an email mentioning the car getting serviced prior to me collecting but I didn’t ask if it would be the correct service or just an oil change?

I need to check but I think they stamped the book as well!

[GoldenGoose]

Hammy, I would like to consider myself as a businessman, I can assure you that I would not treat my customers in this way nor would I put my business reputation at risk by not dealing with a problem correctly when it arises.

I think it’s fair to say these people are salesmen and women and nothing more!!

[GoldenGoose]

OK so today I will post my Letter of claim and give 14 days to respond, can you advise if I send the same letter to the finance company or is it a different letter?

Up to now the finance company have tried mediation with Inchcape gradually offering more going through from the smallest figure so my guess is they will pay the service costs it just needs to be pushed there! 

[GoldenGoose]

I have already paid for the service and had all the defects fixed so I just want my money back!

 

Thanks for the help.

[GoldenGoose]

I have not received satisfactory resolution to my original email dated 25/01/2020 and subsequent emails regarding the faults on the vehicle which I bought from you on 24/01/2020.

 

Please see the summary of my requests from numerous emails once again,

Westover 4x4 £154.80 - Initial inspection fee to identify faults (Inchcape agree to pay)

Brake discs and pads £170.88 - The vehicle should not have been released to me with faulty brakes, due to Covid 19 lockdown and garages being closed I purchased the parts and changed the brakes myself to ensure the car was safe, vibration reported to Inchcape resolved.(Inchcape do not agree to pay as considered wear and tear)

Near side anti roll bar link worn quoted £165 Inchcape agreed to pay this (I have had the works complete for £76.35 included on Hypermotive bill attached)

Full service including timing belt change £845.69 (Quoted £1112.95) - Whilst I have been told by Gary at Inchcape that this service will not be reimbursed I would like to remind you that I paid for the extended warranty with Inchcape as attached and page 13 clearly states that vehicles with timing belts must be checked and changed in line with the manufacturers recommendations or warranty will not be covered. I therefore have to question why Inchcape sold me a vehicle and warranty knowing the timing belt was not changed and this would invalidate my warranty?

I am once again requesting a full refund of £1,247.72 on the grounds that the goods were not fit for purpose under the Consumer Rights Act 2015.

I would like a reply as soon as possible so that I know you have received this letter. If you don't agree to the refund, could you please then send me a detailed response saying why you don't agree.

As you are aware, I have tried to resolve this with Toyota finance and yourselves and communication stopped from on your behalf.

If I do not receive a satisfactory response from you within 14 days of the date of this letter, I intend to issue proceedings against you in the county court without further notice. This may increase your liability for costs.

[GoldenGoose]

I will amend the brakes comment as they now agree to pay.

[GoldenGoose]

Thanks very much indeed, I will edit accordingly

[GoldenGoose]

Finally should I respond to the finance company last email offering to pay brakes or just send the claim letter as response