Jd Vs Cahoot

[JDandCoke]

Not sure how to start this exactly, but I'm sending off my first letter for the subject access request being sent today recorded dleivery.

 

Wish me luck! I think I'm looking at about £2000 in charges over 3 accounts.

 

should this be 3 different claims? or can I claim all 3 (cc, loan and c/a) in one.

 

Copy of letter:

 

 

Me

My address

Mytown

 

CAHOOT

ABBEY NATIONAL PLC

2 TRITON SQUARE

REGENTS PLACE

LONDON

NW1 3AN

 

29th November 2006

 

 

Data Protection Act 1998

Subject Access Request

 

 

Dear Sir/Madam

 

ACCOUNT NUMBERS: X, X, X

 

Please supply me with a complete list of transactions and charges relating to my banking history with your organisation. Alternatively, a complete set of statements for that period will be acceptable.

 

Additionally, where there has been any event in my account history over this period which has required manual intervention by any member of your staff, or any other person, I require disclosure of any indication or notes which have either caused or resulted in that manual intervention, or other evidence of that manual intervention in relation to my banking business with you.

 

If you are unable to supply this data because there has been no such manual intervention, then please be so kind as to confirm this in your response.

 

I enclose the statutory maximum fee of £10. You have 40 days in which to comply. Furthermore, if I discover that you have levied disproportionate penalties against me, then I shall be reclaiming them, and also reclaiming the enclosed £10 Data Protection Act subject access request fee.

 

If there is specific information which you require in order to satisfy yourself as to my identity, please let me know by return. However, please note that the above address is the one which you normally use to communicate my private business to me and which you have hitherto found to be acceptable.

I would be happy to collect the Data from my local branch.

 

 

Yours faithfully,

 

 

 

 

 

*me*

[JDandCoke]

Well, here's an interesting turn.

 

I decided to wait to send in the paper request and do a electronic request via their site.

 

This is the reply I got from them:

 

Thank you for contacting cahoot in Coventry.

 

You can view the last 12 months statements online and we can order duplicate statements for you but please be advised that there is a charge of £5 per statement for this service.

 

To view your statements log onto your personal homepage and:

 

- select your account

- click on 'statement'.

 

Remember you can view and print up to 12 months worth of statements from your personal homepage.

 

If you require paper statements then please advise the statements that you require and that you are aware of the £5 per statement fee.

 

If you have any further enquiries please do not hesitate to contact us either by secure message / email or by calling 0844 9000 900.

 

We are open between 8am and 8pm in the week and between 10am and 6pm over the weekend and always happy to help in any way that we can.

 

Kind Regards,

 

David Miller

Who would you rather be in cahoots with?

Seems they want to charge me £5 per statement. Is this right? can they really do that? or is the limit £10 set in stone.

[Lager_Lou]

No this is rubbish. Under the data protection act they are obliged to give you all the information they hold on you, for a fee of £10.

 

Threaten them with the information commissioner if they don't comply.

[JDandCoke]

Hmmm I thought so. They are a pain. I think I'll send the paper request in and see if they comply.

 

Of course I could let them charge me £5 per statement and claim that back too!

[davehaley]

I just went on the contact us bit and asked nicley for a full list of charges and interest and they sent them for free within days.

[karens25]

I sent a cheque for £10.00 with the dpa letter which they returned with a full list of transactions on the account for free