NHS Letter regarding pers mental health issues sent to wrong address??

[stu007]

Hi

 

Could you clarify that the NHS letter you received the envelope address window had your Name and Address but when you opened it the contents of the envelope contain this person 20 miles away Medical details with their Name & Address, Hospital CHI Number as well as some of your details?

 

If above correct this is a breach of Medical Confidentiality and a Data Protection Breach by the NHS Trust/Board that Hospital is Under.

 

You need to make a Formal Complaint in writing and get free proof of posting from the post office (ensure to keep copies for your record to the following:

 

1. Hospital concerned to the Data Protection Officer and to the NHS Trust/Board that Hospital is under.

 

2. Information Commissioner Office (ICO) as this is a Data Protection breach: https://ico.org.uk/make-a-complaint/

 

Write to your own GP and inform them of your concerns and enclose a copy of your complaint to the hospital/trust.

 

Inform your local MP of the breach of medical confidentiality & data protection breach.

 

As you have already contacted the other party I would also inform them of the above as they should do the above as well.

 

I am sure other will be along to offer advice

 

[stu007]

I have to agree you need to follow my advice given in post#2.

 

As for PALS as this is a Breach of not only Medical Confidentiality and a Data Protection this will be out a PALS remit and all they will try to do is make lite of this to get you to go away.

 

The PDF you have posted up the hand written comment says it all as to how serious they are not treating this and are basically passing the buck.

 

Please remember it is better if both parties to this yourself and the other party 20 miles away does as stated in post#2.

 

Mr Stuart Bell CBE
Chief Executive
Oxford Health
NHS Foundation Trust
Warneford Hospital
Warneford Lane
Headington
Oxford
OX3 7JX

 

(The above address is that NHS Trust Headquarters)

 

This link is for the Board of Directors of that Trust:

https://www.oxfordhealth.nhs.uk/about-us/governance/

 

This link is for that Trusts Headquarters Address:

https://www.oxfordhealth.nhs.uk/contacts/hq/

 

So as I have posted above I would be writing direct to that Chief Executive

 

Ensure to Title your letter:

 

Formal Complaint - Breach of Medical Confidentiality & Data Protection

[stu007]

Hi 

 

The letter sent to the hospital main reception I am afraid will more than likely be passed to PALS and as I have previously stated as this is a Breach of Medical Confidentiality & Data Protection it will be outwith their remit.

 

PALS is setup to look as if they are their to help and assist patients but in reality they are their to protect the NHS.

 

Again please follow my advice given in post#2