Frozen bank account

[BazzaS]

The scenario you describe (both the pattern of cash AND the 'won't communicate), is compatible with if you've triggered an anti-money laundering alert.

 

If so, they'll have 2 competing pressures:

a) your complaints (including any about lack of communication)

b) the anti-money laundering regulations, which will include the criminal legislation, which includes 'tipping off' as an offence.

 

If this AML, I'd not be surprised that they aren't responding to you, rather than facing jail for saying "ohh, yes, you've triggered an anti-money laundering alert".

 

https://www.cms-lawnow.com/aczone/money-laundering/offences-under-poca/tipping-off-offences

 

(Obligatory statement to protect me and CAG: I have no direct knowledge of your situation, but am making assumptions and suggestion based on the publicly available facts on existence of anti-money laundering legislation.)

 

Edited February 29, 2020 by BazzaS

[BazzaS]

Better to wait it out, or if you HAVE to open another account: use only basic banking functions and no large sums, otherwise it just looks more suspicious for another AML alert.....