Rejecting a car bought from Citroen dealer

[MSMN]

Hi,

I bought a car from Citroen dealer 'Robins and Day' on 21/06/2019,

it was C4 grand piccasso 2016 with only 4400 miles on the dashboard.

 

The car started giving trouble every morning showing "gearbox fault, repair needed'.

Its only started happening in the morning when weather started getting cloder.

 

When I switch on the engine in the morning it is fine but as soon as I start reversing the car then gearbox gets stuck on reverse gear which locks everything, unable to switch on or push the car back to a parking position to keep the road clear.

 

Last thuursday morrning gearbox got stuck while reversing infront of a school, it was verry stressful be causing one mile of traffic.

 

Got the car recovered by RAC and taken to the dealer,

diagonosis was booked for Friday the 18th october 7:30 am

but they were not giving me any update until today afternoon that actuator may be broken.

 

They now want to get authorisation from the extended warranty department of their headoffice, said once parts is ordered it will take upto 3 to 4 days.

 

I am a cab driver and I have already lost 7 days and I assume they are going to take another 5 days, in total around 2 weeks.

They are taking too long because I have compained to ther head office for rude and unproffessional service.

 

Can I claim my loss of earnings against this dealer?

 

Should I start the process to reject the car now as it is still within 6 months from the date of purchase?

 

I have been to the same dealer twice for other faults like dashboard touch screen getting stuck , a

lso front and rear window heater geting activated even if I  dont touch the buttons.

 

2nd issues was car was making noise,

they told me it was a bracket broken at the front panel of the car due to someone hit the car

( it was someone hit the car in the parking lot, and broken the front fog light's trim) which they charge 200 ponds for replaciing the bracket, but problems still there.

 

I will appreciate foryour kind advice. Thanks in advance.

 

 

 

[Chuffnut]

Do you use the car for work? 

[MSMN]

yes, I am working as uber driver using this car

 

Hi,

Is there anyone who caan advice me on rejecting a car within 6 months. Your advice much appreciated. Thanks

[dx100uk]

you are not within 30days... you cant sadly.

 

you only option under the consumer rights act is to accept the {once only] repair and then if it fails again you can reject the car.

though I can see you having to issue a court claim by the sounds of it.

[MSMN]

thank you for your advice. can you advice if I can claim for loss of earning from the deaaler as they are taking 2 weeks to repair my car.

Regards

[dx100uk]

not unless you informed them of the business use of the car in the 1st place no.

though you could try if you did eventually issue a court claim.