MBNA ignored SAR request

[JibTeenuc]

I am hoping someone may be able to offer me some advice, please.

I sent a SAR to MBNA (see attached) in June 2018. I have suffered an illness since and neglected to follow up on it.

i sent it via both email to their stated email address as well as by post (but I did not send it Recorded Delivery).

MBNA have not responded.

What are my options and what would be best to do?

Thank you.

 

[dx100uk]

whats this in relation too..post PPI?

 

dx

 

[JibTeenuc]

Yes. Sorry, I just noted I should perhaps have posted this in the PPI section. If Admin could relocate it, I would be grateful.

[dx100uk]

are you aware you have PPI on the card?

any evidence?

 

dx

 

[JibTeenuc]

Yes. I made an enquiry of them awhile ago in which I asked if i had been charged PPI and they sent me a cheque for circa £2000 but I have since been advised that it was likely only a proportion of what they should have actually repaid. So I was advised to send them a SAR - which they have not responded to.

[dx100uk]

So was this a plevin commission refund or their guess at what ppi you paid?

 

strange the sar has gone dead

[JibTeenuc]

Thanks for affording your time to me.

 

The claim was made through another site's on-line tool (Resolver).

[dx100uk]

oh god

resolver is utterly useless for PPI.

cant remember the number of times revolver PPI claims get refused or blocked

glad this whole PPI debacle is over in a way,

sooooooo may people lost out through using that tool as it gives away the reason you want info before you've even got it.

 

 

so what dis you get back..plevin refund??

 

[JibTeenuc]

Yes. I heard that about the tool (too late, in this instance).

The site itself seems to be just full of Trolls, fakers, "Double-Agents" and Fifth Columners, also. When, once upon a time, it seemed quite good and started many a ball rolling. I don't waste my time there, anymore.

 

Not sure what type of "refund" was received. I'll dig the paperwork out and report back here.

 

Thanks, again.

[JibTeenuc]

As promised, I've dug the paperwork out and attach it, herewith.

My memory is not what it was, prior to my illness, it seems the repayment was closer to £3000 than the £2000 I originally referred to (I remembered it was over £2k but forgot by how much).

 

I've also attached the only response I got to the SAR I sent.

180517_MBNA_PPI-Response.pdf 180620_MBNA_SAR-Response.pdf

[dx100uk]

ok so not plevin

tbh: mbna don't [now] often get things wrong

so one wonders why you need to sar anyway?

 

dx

[JibTeenuc]

Perhaps you're right. On reflection, the paperwork and settlement figures do seem quite detailed. Just me being overcautious I guess.

In that case, I think I'll probably drop it but am very grateful to you for having given the documents the "once-over" for me.

I'm also actually quite appreciating of MBNA that they did respond and refund as per the original PPI claim.

Nice one. Thank you.

I've got another general PPI query but shall open up a new thread for that.

[dx100uk]

best idea with 10days to go is simply start a claim on whomevers webportal even if you think there might be PPI.

as long as a claim is registered by the 29th  you are ok

[JibTeenuc]

Hi,

Is this in response to my new thread or this one, please?

Thanks.

[dx100uk]

just type no need to repeat what I've said.

 

any claim, though I cant see why this mbna is not concluded, so why the confusion.....

[JibTeenuc]

Sorry, but I don't understand. Am I "quoting" unnecessarily? I'll stop that, henceforth, if so.

That said... "any claim, though I cant see why this mbna is not concluded, so why the confusion....." confuses me as I cannot contextualise your reference and thought I had intimated I am concluding the MBNA claim and no longer pursuing my SAR request, following your help in that query.

 

I am simply wondering if your last reply refers to this (MBNA SAR) thread or my more recent (general PPI enquiry) thread, is all.

 

Apologies if I am not helping myself through helping you, in this. I am trying as best I can, though. And am grateful for your help.

[dx100uk]

 

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