CPP/PE ANPR PCN - University Hospital Car Park Coventry **CANC'D After MP Got involved**

[ericsbrother]

put simply, you tried to pay but the parking c rejected your paymet at the time so they cant demand monies for breach of the conditions now as it is they who failed to complete the contract.

 

Do not respond to the parking co but up your efforts with the hospital by throwing your stones higher up the tree and copy your letters to the patient liason service there as well. let the hospital bosses be aware that yoyu arent going to just rollover and what you did to try to pay and make sure they understand that the advice given by the staff member at reception is binding becasue they have vicarious authority to sort such things out without phoning the Chief Exec at 4am so you have no uncertainty that the hospital is culpable in the parking co's unlawful behaviour ( breach of GDPR in accessing your keeper details).

 

If they dont tell the parking co to wind their necks in let the local paper know what has happened with copy of that letter to your MP so hopefully you can be photographed with MP next to the offending equipment looking distraught and get the paper to invite them to have someone present to comment on your accusations of wrongdoing.

Also get an FOI request ging regarding the number of times people have reported problems to the hospital trust in any way about the malfunctioning of the parking equipment. no point asking about the contract, that is commercially confidential information but you could ask when the contract started and when it expires, you are entitled to know that.

 

In short you start being awkward and do things that cost them money to respond to. The more effort they have to put in to keep their CV's spotless so they can move on to the next Trust after screwing up at this one the better as they are then likely to make good just to get you to shut up

 

This works quite well for public bodies, not so good for supermarkets etc. with them you take to social media and call them out

Edited June 13, 2019 by ericsbrother

[ericsbrother]

FOI to hospital trust, you are maintaining radio silence as far as PE/CPP are concerned.

You can only do FOI requests to Govt and public bodies anyway so asking PE for info will get no response.

PALS= patient liason service, they have an office in almost every hospital and these are manned by volunteers plus secretarial. They usually are underworked so get your wording right and they may well look forward to doing something useful

[ericsbrother]

Get on to PALS by phone or call into their office and dont budge until they have been seen to at least try and do something.

[ericsbrother]

hospitals always have a well paid "Estates manager" responsible for all of the buildings, contractors, making dodgy deals over bacon sandwiches or on the golf course etc. they will be above the  parking office/security etc so worth finding out their name and phoning them.

 

You must not let this slide or they will just decide to do nothing as it is too late in their eyes, ie PE will moan about spending money on threatograms they wouldnt have sent out if they got a bo**ocking earlier.

[ericsbrother]

you can still apply pressure on them by asking for info as a FOI request and when you do so you refer to things that cover your earlier letter writing so for example, how ling does it take the Estates dept to respond to letters and how many letters fro the public has it had in the last year and what was the maxiumum and munimum time taken to respond.

 

You can whack in a complaint to the trust exec and say that the hospital failed to follow the times given to deal with the comaplints under the govt charter etc and ask why this is and whn are you going to get a formal response.

they will have lied to your MP as well but as they dot know the ful story they will be happy they have helped a constituent so wont push for the truth