Stolen personal information by caversham finance ltd/Brighthouse

[StephenA1209]

HI, im new to this service so please bare with me.

 

back in 2016 my partner signed upto brighthouse for a washer dryer combo,

 

we paid £50 inital payment at the sign up and two payment of £30 a fornight there after.

 

after a month had gone by and we still hadnt received the item in question we stopped paying.

 

Shortly after this we had split and was going through courts for custody battle, so didn't have the time to chase this up

 

In 2018 we got back together and decided to chase up the debt that brighthouse owes us,

 

on febuary 22nd 2018 we spoke to a customer service agent who claimed to not be able to find my partner on their system.

 

she then requested my details

(in hindsight I wish id have never gave them)

which I gave and was told they couldn't find me either which is no surprise.

 

We waited until September of 2018 for a response, in which the woman who called and asked my partner for her personal information and ask for her permission to speak to me (which she gave)

 

I was then told that the account was in my name not my partners (which should not be the case) the call lasted all of 2 mins from start to finish.

 

after this call I rang in to discuss why the account was in my name and was told the exact opposite and that it was now in my partners name!

 

I accused them of stealing my personal information and using it illegally and since then the account hasn't switched names again and it has stayed in my name

 

they now claim not to have any information of my partners on their system ( despite having call recordings to prove this is a lie )

 

I have made multiple data access requests for

all the call logs,

a copy of the original agreement taken out in 2016

any and all information held in mine and my partners name

 

all been ignored despite going about it legally and sending documents through e-mail

(so I have a copy of all correspondence) and recorded delivery.

 

The only aspect of which they addressed was the call recording and instead of giving me the full amount I requested I was given 3 from different points of my enquiry nothing more.

 

I guess what im wanting to know is

if there is anyone out there who has the same or similar experience with brighthouse

 

if so have you any advice you could offer?

 

oh I forgot to mention,

according to brighthouse records

I made 2 payments not 3 and the amounts don't come close to what I actually paid.

 

they are stating I paid £23.10 and £10.78 which is BS as I never pay anything in pence I always pay up to the pound.

 

Myself and my partner have both asked for her account information, and have been met with excuse after excuse and the claim that she doesn't have one despite being told otherwise on multiple occasions.

Edited December 24, 2018 by dx100uk
Spacing

[BankFodder]

Firstly, please would you space and punctuate your posts properly because it makes it much easier to read and less likely to put off the very enthusiastic and knowledgeable people who might otherwise want to help you.

 

A solid block of text on a screen is very difficult to read. I've done it for you.

 

You say that there are recorded calls. Who recorded them? Are you referring to calls which you recorded or which were recorded by Brighthouse?

 

Secondly, you say that they deny having any information about you. Have you got evidence that you do have an account or that your partner has an account with them? In other words do you have something solid to prove that they are wrong.

 

How long ago did you send them the request for data? Presumably this was a subject access request made under the data protection act

 

Also, how did you make the payments to them? Do you have evidence that you made the payments?

[dx100uk]

If you actually ever get the product??

 

Go buy things when you can afford them

 

Don't use them and 3x the retail value...

 

Dx

 

- - - Updated - - -

 

Moved to the bh forum post spaced for you

[dn10zeus]

You can pick up washing machines for free on Freegle. Join your local group and make a request. You will be pleasantly surprised at what you might be offered. Another good source is Ebay. Look for a Miele washing machine. They are the best and many people will sell one cheap as they move house and the new place has one built in. These machines can cost over £1000 and you can pick one up for as little as £50.

 

Brigthouse are a rip off for the poor and gullible. Their interest, insurance, late fees, missed payment fees means will take all your money. Washer/dryers are notoriously unreliable and prone to breaking.