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MBNA harrassment. Please help


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Gavin Theobold is the Customer Advocate Office Manager , MBNA and is based at Chester

 

Two months ago was shopping in Asda, a equita bail company block me in, I was with my girlfriend and our two young kids. The guy said you have outstanding fines on this car I replied impossible, as I had just bought the car, he request ID with my name as proof it was not the same as the previous owners. So showed them my virgin mbna card, he took it and had a good look and said fine ill let you go, as he pulled away he said hang on. And gave me a receipt on the previous owners name of our car, I said what’s this he replied you such a great guy you just paid the £440 fine

Laughing as he drove away. It took me a while to understand what he had just done copied my details and used it to pay this fine that was on the previous owners name. Omg could not believe it, went straight to the police they shockingly me said it’s a civil matter now, then I told my MBNA they asked for copies of my log book and a letter explaining the above, they put me on hold while they call equiter company and then another lady came on the line. Asking me personal information, was very confused then she said she was from equiter OMG mbna had try to connect a three way call cut their selfs off and let me speak to this lady. I called back straight away and they said can not prove its fraud as I showed him my card. Can any one help me as I am going mad with both company’s. mad with both company’s.

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