refused PPI claim by Ombudsman service

[Anastasia777]

Hi everyone,

I'm new one here and sorry for my mistakes, english isn't my first language )))

The question is about PPI claim.

 

I moved to UK in 2010 and opened my bank account in Lloyds bank.

Because of I didn't speak in English very well the lady in bank sold me Silver account and I didn't know I can have a free one.

 

I knew only this year (2018) in April and I did complain through Resolver and than escalated to Ombudsman.

 

Today I received the answer with refuse.

 

They write it's too late because of it's more than 6 years from opening account date and I should receive the letter with AES (annual eligibility statement) in 2014.

 

How do you think can I fight for my PPI money back or not?

 

thanks

[dx100uk]

have you the monthly fee of £9.95 is it?? for their 'insurance package fee?'

is this what you are complaining about?

 

if so its not a PPI complaint you should have raised but a packages account fee' reclaim.

 

sadly resolver is a useless tool for doing these things.

 

dx