Debenhams [GE Money] 1990s Store card PPI reclaim **WON**

[hopewer]

Hi,

Was contemplating a Mis-selling PPI claim against Debehams for a mid 90s account for my wife. I have the original letter which shows it was sold over the phone a few weeks after the account was opened.

 

I think makes it clear that she can cancel at any point and encourages her to read the terms and conditions, so initial reaction was no mis-sell.

 

However. having read the letter again it closes saying (paraphrase) "we encourage all our customers to take this good value insurance" Clearly the insurance wasn't suitable for everybody, and in my wife case she had alternative insurance.

 

So given this will be painful (Santander then underwriter etc.) wonder what people thought the chances of a successful claim were, giving the misleading statement at the end

 

Thanks

 

Rob

Edited July 26, 2018 by dx100uk
Spacing

[dx100uk]

Surely you must have a better missale reason than that..?

 

Ge money card..go for the underwriters

 

https://cse.google.co.uk/cse?cx=partner-pub-8889411648654839:6449422593&ie=UTF-8&q=Debenhams+ppi&sa=Search+CAG

[hopewer]

Hi,

Well most of the other claims seem to be where it was a pressure sell in store.

 

I could submit a sar and see if they have transcripts of the call or a form signed in store,,

but was hoping to avoid that if people thought this was good enough as I have it in writing they recommend it to everybody and therefore advised my wife to buy it without checking out her other circumstances.

(I'm guessing the answer isn't going to be positive )

 

Thanks,

Rob

Edited July 26, 2018 by dx100uk
spacing

[hopewer]

Hi,

For info I claimed successfully using the reason above, the FSA handbook page 149 gives a specific suggestion around this,

Rob.

[dx100uk]

Did you get the sat and know you have the correct sum returned.. Or just trusted them and who coughed he themselves??

[hopewer]

Did you get the sat and know you have the correct sum returned.. Or just trusted them and who coughed he themselves??

 

I didn't send them the statements I already had, but they had correctly added up the PPI and added about 3 times the original amount in interest. Feels about right and since it's not a lot of money I'll probably just accept it now. ( It is a Santander letter but says it is being settled on behalf of the insurer.)

[dx100uk]

that's good news, the behind the scenes info that they actually went after the insurers themselves is interesting.

did they say who they were,

[hopewer]

that's good news, the behind the scenes info that they actually went after the insurers themselves is interesting.

did they say who they were,

 

Hi- Looks like it is jointly "Financial Insurance Company Limited and Financial Assurance Company Limited". I have only just read the rest of it properly, and it looks like they have excluded themselves under time barring rules, but settled on behalf of the insurer.

[dx100uk]

yes that's good

the underwriters cant escape the time bar as GISC ruled them at the time.

 

this is a good result for those that had GE money store cards that were 'pin-holed' like yoy by pressure selling by a rep that got about +£100 to their pocket each time they sold PPI