Athena ANPR PCN - Lidl Clapham over stay

[ericsbrother]

Yes, ignore any deadlines they have set as they are meaningless to anyone who decides they dont want to pay.

 

Post up a copy of the NTK ( letter to keeper) with personal details redacted and any barcodes removed as well.

 

We are interested in dates and times plus the wording of the NTK so we can pick holes in it.

 

They are more likely to be wrong than right over the whole private parking spectrum.

 

If the place is local to you get some pictures of the signage there as well, that usually is so wrong as to make their claims worthless

[ericsbrother]

Well, first thing I would do is get on to Lidl head office and let them know that this issued to a genuine customer

 

( find receipt and give number of that) and that there was no breach of the conditions but 2 visits to the store, which isnt against the terms offered and that you expect them to tell Athena to cancel their demand.

 

there should be a published email addy for the chief exec of Lidl Uk somewhere so use that

if you cant get them to cancel via customer services

(unlikely they will as they are limited to making noises and telling you to contact Athena, which you shouldnt do)

 

let CS know that you arent happy if they dont action this and make sure they know that you are taking them matter up with (xxxxx CEO) and it is clear their training or authority isnt adequate for this kind of problem

Edited June 24, 2018 by dx100uk
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[ericsbrother]

If you knew what the date and rough time was and could tell them some of their items bought they would be able to find you on their system.

 

You know the first 2 so easy to identify the purchase.

 

hopefully this will be an end to the matter so keep us posted, especially if they say they cant help as we have other tactics to persuade them that THEIR contractors are their problem

Edited June 24, 2018 by dx100uk
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[ericsbrother]

you are NOT appealing and nor will you.

 

You are complaining to the CEO of a company that has employed a buch of bandits to run their car park and who are doing it so badly they are upsetting the customers who will now have to considr whether it is worth their while to continue to shop there given teh draconian conditions

 

What are my reasons for appeal now that I cannot prove that we did some shopping there?

[ericsbrother]

also dont forget, this is only stage 1 so dont be disappointed if they waffle but do nothing.

[ericsbrother]

make sure that you give them a strong reminder if you dont get the cancellation letter.

[ericsbrother]

you dont talk to athena, it is Lidl that you want to sort this out.

 

If they dont then you use social media like twitter and facebook to remind them in no uncertain terms they dont keep their word and cant control their servants.

 

that is all the parking co is, an agent of the store co that has ideas above its station.

 

Ultimately they will do as they are told but someone has to tell them first.

Edited June 21, 2018 by dx100uk
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