Rascal v Debenhams (Santander)

[rascal]

I submitted my ppi form to Santander 4 weeks ago and they have just written with more forms saying they do not believe my complaint should be upheld based on the information that I provided.

 

 

I know that ppi was applied to the accounts.

I worked for Debenhams at the time and we were told to encourage customers to select the ppi box in order that their credit application was successful.

 

 

I've sent the forms back today saying that I worked for them at the time

(albeit I was 18 and worked one evening a week and Saturdays).

 

 

Although I had no savings of my own and no redundancy package etc. via Debenhams I lived with my parents at the time and was a full-time student.

 

 

Do you think they will uphold the complaint and if not, what would be the next step here?

[dx100uk]

ideally you should never fill in any PPI forms creditors send you as they usually contain loaded questions that allow them to reject a claim or severely limit your entitlement to the full balance back.

 

 

did you simply send a speculative letter in the first place

or did you use the FOS PPI form and send that?

[BankFodder]

Please could you email me your contact details on our administration email address.

I'd like to know more about Debenham 'so instructions to you.

Thanks

[rascal]

Yep can email what is the address to use? And I used the standard FOS ppi form.

[dx100uk]

admin@consumeractiongroup.co.uk

[no spaces]

 

 

as you used the FOS CQ

there was no need to fill out any other forms.

dx