When can I claim refund/replacement - co-op Electrical

[howlsatthemoon]

Hi folks

 

Long story but hopefully I will keep it as short as possible.

 

On 24th November 2016 I purchased a Whiteknight Dishwasher from co-op electrical,

it was delivered on the 26th November,

 

 

all was going well till the 4th January 2017 when it stopped draining and warning light was flashing and bleeping,

I looked at manual and fault code was "Overflow - Some elements of dishwasher leaks"

 

I called co-op electrical who said I should talk to whiteknight to arrange a service engineer to call.

I called whiteknight who said that their own engineers don't cover my post code area but they would get in touch with a partner who will be in touch with me within 24hrs.

24hrs passed without a call

 

 

I called them back,

they apologized and said they would email engineer again and tell him to get in touch with me to arrange visit.

Another 24hrs passed and no engineer called,

 

 

I telephoned again and was told that a visit was booked for the next day and they would get engineer to call and confirm visit.

As per usual no call to confirm visit and no engineer showed up.

 

 

At 17.30 I called whiteknight again and was told engineer had to 18.00 to make a visit.

Told them if no-one appeared I would be calling them back at 18.00.

 

At 17.55 engineer called and said he had just been told about job and he would not be able to attend till the next morning at 9.30, I said this would be fine.

 

Next morning engineer arrived and took dishwasher apart had a quick look around inside machine, switched it on and said he will be back in an hour once it had finished its cycle.

He had only been out the house five minutes when the dishwasher flooded my kitchen floor.

 

 

We switched off machine and waited for engineer to come back,

told him what had happened and he said he was not quite sure what the problem was,

said he could change pump but didn't know if that would fix fault,

he then said he was going to speak to his boss,

left the house and has not come back,

dishwasher is still lying in bits in my kitchen and conservatory.

 

Next day I called whiteknight to find out what was happening and they told me that the engineer had reported to them that we had refused a repair, told whiteknight that this was a lie.

 

I have now been on the phone several times, since engineer visit, to whitekight and co-op electrical and all they say is we are looking into and someone will call you back within 24hrs which never happens.

 

After all the problems we have had can I now reject the dishwasher,

as I have gave them a chance of repair,

and ask for a refund or a replacement.

 

Thanks for reading and sorry for the long post.

 

Cheers.

[BankFodder]

Absolutely.

You have given them an opportunity to carry out the repair – within the first six months of ownership. They have failed and now you have the right to reject. One thing that concerns me is that you haven't been doing anything in writing and you are now saying that they are claiming that you have refused them an opportunity to repair. You might find that they will refuse to honour your consumer rights on this basis. I suppose that also you've been talking to them on the telephone without recording your calls so you have absolutely no evidence of any conversations at all.

 

Still, there's your answer. You have a right to reject but now you could be saddled with the problem of enforcing that against the seller's who I suppose will hear the story that you refused the repair.

 

Did you take any pictures of the flooding or anything?

[howlsatthemoon]

Hi BankFodder

 

Thanks for your reply.

 

It is good to know that I can now reject Dishwasher. They, co-op electrical, are meant to be calling me tomorrow so will see what happens.

 

Unfortunately I did not record phone calls and was too busy drying up water on floor to take any photos of flooding.

 

Cheers.

[dx100uk]

how did you pay?

 

 

dx

[howlsatthemoon]

Hi dx100uk,

 

I paid through PayPal with my Visa Credit Card.

 

Cheers.

[dx100uk]

visa credit card urm there MIGHT be scope here under section 75 if it WAS paid by credit card.

 

 

I think even thru paypal that makes them equally responsible?

 

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?473626-Section-75-and-Charge-Back..-gt-Whats-the-difference-and-how-to-utilise-them