harlands group - admin charges of £20

[elenaverdi]

Hi All

 

Just a quick question.

My partner is signed up for local authority gym on an annual contract .

This month his wage was paid a little later than usual and he missed DD - but then when money came in this DD was taken fine.

 

However all of a sudden we received a letter that they will be taking a £20 admin charge as well?

 

I called them and sad its illegal and they cant justify such a charge however they said its part of the contract and thats it!

I am about to write complaint to their customer services ? is there any other suggestions on what I can do as I am sure its unreasonable charge

thank you

[dx100uk]

Its unlawful under FCA guidelines as its a penalty

Not illegal

[slick132]

Hi Elen,

 

If you leave the DD mandate live, I expect Harlands WILL take the admin fee they say is due. But if you cancel the DD mandate before they do, they have a better argument that YOU breached your gym agreement.

 

My advice is to leave the DD mandate live for now and, if Harlands take the £20 admin as well as the gym fee, tell your bank to refund it under the DD Guarantee Scheme.

 

You can then wait for Harlands to write to you complaining that the DD's been cancelled. You'll simply reply to them saying you hold them in breach of your gym agreement due to them applying unlawful penalty fees contrary to common law.

 

So I suggest you do nothing except make best use of the gym before you cancel the DD mandate