ATOS and PIP Claim

[philip52]

My Mother has been diagnosed a few years ago with dementia and now she has to transfer from DLA to PIP now this is where it gets messy as last year I had a home visit from DWP to sort out her benefits and it was agreed that if she signed a letter so I could act on her behalf and after that no problems until the PIP letter came when I phoned up I was told that I had to have a home visit and sign forms so that all letters came in my name and any payment had to be paid into my bank which was done or we would not be able to claim for PIP .

My Mother whom was dealing fairly well with her dementia ended up feeling totally worthless ,so then the form was sent and duly returned with all copies of hospital letters ,memory clinic letters along with other letters relating to her other illnesses which all stated in detail her medical history and how it affects her even a lay person could see what my mother was being treated for .

Then today a letter arrived for a face to face medical even though I asked for a home visit if that was to be the case ,so I phone ATOS and during the conversation I was convinced that nobody had even looked at her claim or even read the medical letters and then I was asked would she become better with treatment and how long would her illness last with treatment to which I responded the only cure for Dementia is when you die .

They are now looking again at the claim and have cancelled the face to face medical but I have come to conclusion that they do not read the claims and just looking to stop anybody from claiming

[reallymadwoman]

Pretty much all PIP claims are sent the next available appointment in their general area and only if you phone will they actually look at whether it needs to take place at all or where, hence people in wheelchairs being sent to centres with no access etc. When the claim is completed, please complain to ATOS and DWP that your mother was wrongly sent an appointment for a face-to-face at an inappropriate location.

[Nystagmite]

That's just awful. I can't believe you were asked if she would get better with treatment.

[Bazooka Boo]

They most certainly do not read anything prior to allocating an appointment.

 

My f2f was scheduled for 8am, until I rang them up, and even they said they weren't aware they carried them out that early!