A Shade Greener taking court action

[madh21]

Long story.

 

Had a boiler installed by these guys about 3 1/2 years ago. Paying monthly. Water started leaking through my kitchen ceiling which brought the ceiling down, seeped into bathroom bringing the floor tiles, damage to laminate floor in sons bedroom. Discovered it had come from the boiler. Had the guys out to look at it and the engineer showed me that the fitting was loose so had not been tightened from installation and said the pressure valves were on.

 

Got me to sign a form to confirm problem and said it was fixed now. I had emailed via facebook messaging as this is the way they advised photos of all the damage. I had received a quote of £4800 to repair the damage. I received no response so refused to pay the monthly fee until they did. Had loads of threatening letters.

 

During this they sent me a recorded delivery letter asking to service the boiler giving me about 5 days notice. I rang to say the date wasn't convenient as I was at work and wasn't possible to be there. They advised me then as I refused and that was the only date the were in my area then they would no longer service as i had failed to adhere to the contract. I rang to speak to some one about the damage caused and tell them what the engineer had advised (who also took photos of the damage) and was told that the damage wasn't their fault and that I must have tampered with the boiler and that the engineers report had stated that. Well it didn't as I read it.

 

I have continued to refuse to pay. They sent a debt collector around who wasn't too bad really. He said he would knock £500 off the debt and I paid the balance. The leaks did not stop!! I felt so distressed by their refusal to even acknowledge the damage they caused it made me ill. Since the engineer came the water pressure falls every 1-2 weeks and hen I refill water spills out of the pipes and the filter.

 

I had an independent plumber out to look as I could bare to deal with this company. He said it was a shoddy installation. Fixed a pipe incorrectly installed and said several of the fixtures were loose. He sorted it. Today I received a money online claims form from them for an amount which bares no relation to the amount that was actually outstanding. Do you think I could defend this? They are claiming around £4000 obviously to include the cost of the boiler. The cost of repairing the damage another £5000.

 

Im in utter despair right now. Any advice would be appreciated.

Edited April 29, 2016 by Andyorch
Paragraphs

[BankFodder]

Please would you space out your story and introduce some paragraph breaks. It os very difficult for people who would like to help you to follow it when it is a single block of text.

Thanks

[madh21]

Well now I feel like a naughty school child too. Thanks

[Bazooka Boo]

Who has issued the MCOL?

 

The original outfit that installed the boiler or the independent plumber who corrected the work?

[madh21]

Hi. It was the original company who fitted the boiler.

[Bazooka Boo]

Sorry, just re-read your original post and I'm confused.

 

What contract did you sign?

 

Which part of this contract are they saying you've broken?

 

A stranger knocked your door, said he was a debt collector, and they'd knock £500 off the debt (what debt?) and you paid him on the doorstep?

Cash or card?

 

In fact can you post up the POC please?

 

Have you got evidence of all the work you've had to have done since this boiler was installed and all of the damage it has caused to your property?

[madh21]

Contract was to fit a boiler and provide maintenance /service for 14 yrs at £39 per month.

 

I refused to pay whilst they refused to acknowledge that they had caused the damage.

 

The debt collector said he could knock £500 off the bill. I didnt pay at the door it was by debit card to the company .

 

Ive got evidence of all the damage as took many photos and had quotes for the work. I havent had the work done because it was still leaking causing further damage and i dont have 5k to do it!

[Bazooka Boo]

So shade greener have failed to uphold their part of the contract then?

 

I'm still amazed you took any notice of a stranger on your doorstep?

 

Have you got the contract you signed?

 

You need to get a complaint into them in WRITING, and highlight all of the problems and faults, what are the POC on the MCOL please?

[i hate bailiffs]

You must stick to court timeline

 

Shame you went this way you should of been the one issuing a court claim

You may be able to counter claim

Do you have photos and evidence in writing showing there poor work

 

Get a independent report as well