I have been issued with backdated fine for over £7,000

[martin2006]

For a little added security i would also close your paypal account, if you have had an invoice, there is little atm stopping them from taking payment and then you will be charged via your chosen means of funding paypal, many people use their bank account/ debit card for this so it could become a mess for you if payment is taken and you then have the hassle of claiming it back

[wezc4]

Hi everyone

 

Thanks for all your helps to date, it's been great help.

I checked with PayPal and they can't take any money from me / my account so that's a relief.

 

This is the latest email I received from them, below I will dig out the original email "contract" from them from several years ago too and post up later today

 

 

Dear ....

 

I don't think you would want a detailed breakdown.

 

We can use May as an example why I don't think a detailed breakdown will help but I could be wrong.

 

I sometimes am!!

 

 

 

MAY

 

Cancelled Slots Total For May - 11.5 - £575.00

 

You need to produce all emails to us for May stating you have cancelled those slot's or there is no credit. No emails then fines will be imposed. Can you find your cancellation emails for May 2015? Even if you decide 2 minutes after you've made a mistake. We need the email. This is reminded to you weekly.

 

Sent To All Therapists Weekly

 

1) Email us to let us know (you never have a credit unless you email us at the time you cancel off the system!)

 

 

I can do a detailed breakdown that but it would be even worse for the invoice, about £7,000 MORE!

 

Let's do an example for the May 11th 2015.

 

 

"Why Would It Be More -That's Ridculous?"

 

 

Because all bookings have to be PAID FOR when you book them. Every time you book you see -

 

Log In Page - 1)When you book please pay. All rooms will cost £50.00 an hour at all times FOR PAYMENT AFTER YOU HAVE BOOKED.

 

So if you back to the email headed MAY 2015 look at the screen shot for May on the right is the day you booked the slots.

 

Look at the right hand column on the 11th May you made 5.5 hours of bookings that were cancelled. Can you find the email you sent us to cancel those bookings on the 11th? If no - then there is no credit.

 

Sent To All Therapists Weekly

 

1) Email us to let us know (you never have a credit unless you email us at the time you cancel off the system!)

 

2) Cancel your booking on the system.

 

Look at paypal - no payments on the 11th (or the 12th) that correspond to that booking.

 

So that's an extra fee of 5.5 x £50.00 £275.00.

 

 

How I have I helped?

 

 

I have taken the whole month retrospectively.

 

I ignored all cancelled bookings and not checked your emails. I have just given them as credits.

 

I just counted the sessions you used.

 

 

 

The month referred to I do have copies of cancelled appointments that can be used as credit, and therefore moved. I have missed a few payments where I have booked a room and forgotten to pay but it's no where near 11 hours worth

[unclebulgaria67]

Ask in writing for a full breakdown of rooms booked and paid for.

 

As far as i can see, you should only have to pay for the rooms booked. If the house owners wants to charge more they will have to go to court and prove they have a legal basis for their claim.

[hightail]

Is this a company or just a private householder renting rooms out? The whole thing is sounding very amateur.

[wezc4]

The business was set up by the owner of the property. They then converted the rooms within their house to be used for therapy. The issue is with the booking system, it allows users to book rooms without paying immediately, allows users to mark them as 'paid' and allows you to re-arrange. These are all things they are trying to impose fines for.

[wezc4]

They are set up as a company, I believe they went limited a few years back to be above board with the tax man but I'm not sure of the status of the house. The owner and his colleague often sleep in part of the building.

[hightail]

It does seem strange that they've suddenly decided to impose these fines in a lump sum having said nothing for so long.

[Fedupandfightingback]

It seems to me they make more money out of these "fines" than they do for the rooms actually being used ?

[martin2006]

Would be very interesting to see them try to make a claim in the county court for all these charges.

They are "having a laugh"

 

Really cant see anything to worry about

[hightail]

It does give every impression of an owner who has suddenly decided to try it on - for whatever reason. Really it's their own booking system which needs looked at and upgraded if they aren't happy with the way it works.

[martin2006]

They are nothing more than penalty charges which do not represent any genuine pre estimate of loss, if you get a claim form from them let us know and we can deal with it then, until then ignore.

[wezc4]

Hi guys,

 

So we have gone back and forth a bit, me requesting a breakdown and them just sending screenshots of the booking system. I have just received this email.

 

DEAR ALL

 

In the next 5 days there is going to be a major audit. If there appears to be any non payment issue whether bookings made without payment or cancelations without notification these bookings will be all charged at £50 per hour.

 

To avoid these high costs please check your bookings to make sure you are up to date and won't incur these extra costs.

 

Thank you in advance for your time.

 

What would you recommend?

[martin2006]

Ignore ignore ignore, let them try and claim it from you in the courts, they wont have a leg to stand on

[hightail]

I'd recommend you start looking for different premises. They can't force you to pay these penalty charges but they can stop you using their place if you don't and it's likely to turn pretty sour.

[unclebulgaria67]

Hi guys,

 

So we have gone back and forth a bit, me requesting a breakdown and them just sending screenshots of the booking system. I have just received this email.

 

DEAR ALL

 

In the next 5 days there is going to be a major audit. If there appears to be any non payment issue whether bookings made without payment or cancelations without notification these bookings will be all charged at £50 per hour.

 

To avoid these high costs please check your bookings to make sure you are up to date and won't incur these extra costs.

 

Thank you in advance for your time.

 

What would you recommend?

 

This dear all email has obviously gone to all users of their rooms.

 

Walk away and ignore these amateurs. You only have to pay for the rooms used at the standard rate agreed and they can't apply any fine.

[Ethel Street]

It does seem strange that they've suddenly decided to impose these fines in a lump sum having said nothing for so long.

 

I'm guessing the reason is this

 

- They sent me the invoice due to it being the end of the tax year and said they had to get it in.

 

wezc4 won't be the only room user to have been invoiced. All those invoices will bump up their business income considerably, even though if all unpaid it will also be a large rise in debtors. We can only speculate why they might want to increase their income this way, but possibly the business is in financial difficulties and they are window dressing the accounts.

[MrHat]

Typical pseudo legal spoofing.

 

Fine them back for £1million for blinking

[wezc4]

This dear all email has obviously gone to all users of their rooms.

 

Walk away and ignore these amateurs. You only have to pay for the rooms used at the standard rate agreed and they can't apply any fine.

 

 

Hi everyone,

 

Just to give you all an update, I had a final offer to pay a goodwill payment of £200 a couple of months back. They they wanted £150 interest if I agreed! I have ignored their messages and have not heard back...

 

A big thank you to everyone for your input!