Sainsbury's so called 'free' DVD trial

[Bookworm]

Poor you, how annoying!

 

I must say, I've had nothing but good service with them, fingers crossed... It just shows how things can go wrong...

 

Well, you can go the "bank charges" route, lol.

 

Take the LBA letter, (i think you can dispense with the prelim, you already have e-mailed them) adapt it to your circumstances, give them 7 or 14 days to refund, take them to court if they don't. (I'm getting very court-trigger happy these days, lol). They are in breach of contract by sending you dvds when you have cancelled. (Technically, you could have kept the dvds as unsolicited material, and nowt much they could have dome about that.)

[Bookworm]

Yep.

 

If you have cancelled, and have proof of it, the dvds are now unsolicited goods.

 

However: your card will be on a rolling authorisation, which allows for things to keep on going through even if you got a new card, for instance (AOL people, beware of that, btw!). There is the certain risk that this will happen every month until it gets solved properly.