Amazon complaint

[gavmoulds]

SO UNHELPFUL..........Now claiming they cannot find my account despite the fact that I gave them my email address.....the order number etc they just keep emailing me saying they cannot find an account with.....whatever email address. They are just making up any old email address and being extremely rude.

 

I paid for a phone over 1 month ago. it should have been delivered by 29 feb. The seller ha stopped responding after telling me I should request an order cancellation.

 

FIRSTSHOP UK....aren't even based in Uk and do not speak very good english at all.

 

I have called the Police...they are not interested.

 

I have decided to go via small claims and charge fees....what do you think.

[AndyOrch]

How did you pay for it CC or debit card?

[gavmoulds]

debit card

[AndyOrch]

Then request a chargeback through your bank...similar to a section 75 for credit cards but for debit cards.

 

http://www.thisismoney.co.uk/money/cardsloans/article-2605929/Find-rights-credit-card-refund-Section-75.html

[gavmoulds]

It was less than a hundred pounds.....not covered by that.

[AndyOrch]

Thats for section 75s...no limit prescribed for charge backs

 

Conditions of chargeback

 

The main requirement for getting your money back through chargeback is evidence that there's been a breach of contract.

Time limit There is a time limit on chargeback claims - typically 120 days. When this starts depends on the specific circumstances but will usually be from the day you become aware of a problem. There is also an overall cut off point of 540 days for Visa chargeback from the date of the transaction.

Shop/online purchase In the case of tangible goods that you've purchased from a high street shop or an online retailer, the time limit on chargeback would start from the day you receive your items.

Flight purchase In the case of an airline going bust after you've booked a flight, the breach of contract would be from the day the flight was due to depart. However, if an airline had told you at an earlier date that the flight would not be going ahead, the breach of contract that allows for chargeback would not apply.

[gavmoulds]

This is getting a little in depth. I have filed a small claim today.

[MaxxPower]

Why a small claim?

 

You'd have been much better just making a chargeback claim. It would've been faster and significantly less hassle to yourself, and is far simpler than the Small Claims process. Who is your Small claim against? Amazon? Or the seller?