Citi financial Loans PPI help needed

[glensxx]

I have just received a third letter from Citi financial stating

they can not find any details on the loans which I took out with the Associates Capital around 2002 possibly before.

 

I have sent all the relevant information I had on this matter to CitiFinancial

including a bank statement from the time.

As i do not have the credit agreement any longer.

 

On the bank statement you could clearly see the loan agreement number and dates and my address at the time.

 

Regular payments where made to this loan I have also filled in our questionnaire to the best of my ability.

 

I vividly remember having to take out the PPI or I would not be eligible for the loan.

 

it feels like I'm banging my head of a brick wall what is the next step to take

 

I'm not sure how to proceed.

 

any help would be greatly appriacated

 

glen

[dx100uk]

have you been dealing with the Canadian house address?

[glensxx]

I have been dealing with citi financial po box 4904 Worthing bn99 3as

[dx100uk]

most CITI PPI stuff is dealt with by the Canadian house lot

prob why you are getting the run around.

 

 

did you use the FOS questionnaire ?

 

 

and send copies of everything you have?

have you tried an sar too?

[glensxx]

yes dx I started the claim with a sar and I filled in the fos they sent back a few weeks ago.

Ill think ill try the other address maybe get more joy that way.

 

just done a quick google there on the address and its actually a ppi complaints for the credit cards.

but surely they handle loans as well. ???

Edited March 1, 2016 by glensxx

[dx100uk]

Canada Square Operations

PO Box 4903

Worthing

BN99 3AR

 

 

looks alike the same but its not

[glensxx]

that address is it for loans I'm confused now. there's quite a few addresses

 

I have citi cards which my original letter went to pobox 4904 in Worthing bn99 3as

 

not sure between these other addresses now 33 Canada square London e14 5lb

 

or complaints handerling team citi financial Europe po box 49944 London se5 7yg

Edited March 1, 2016 by glensxx

[dx100uk]

yes it gets puzzling.

 

 

we've seen here people send an sar to one address and get nowt

but it being sent to another address

they got everything back into the 1990's.

 

 

dx

[maroondevo52]

I had a Associates loan in 2002, luckily enough I still had one statement, I sent my complaint to......

 

Citi Financial

33 Canada Square

London

E14 5LB

 

This was the address they gave me when I had to reply to any of their letters.

 

Citi Card

PO Box 4904

Worthing

BN99 3AS

 

It took just over 5 weeks from my complaint to them making their offer.

 

If you have a look at my thread you will see Citi don't have a clue what they are doing at times.

 

http://www.consumeractiongroup.co.uk/forum/showthread.php?427288-Citi-Associates-Credit-Card-PPI-***RESULT***

 

 

I had thought at first it was for a Credit Card but was actually for a Loan I had to buy a season ticket for football.

[merlin100]

Exactly the same here. Complaint went to London, acknowledgement letter came back from Worthing. Now three weeks and counting!

[maroondevo52]

Hi,

 

Hopefully you'll hear something within the next fortnight.

[glensxx]

Just an update. I sent another letter to

 

Canada Square Operations

PO Box 4903

Worthing

BN99 3AR

 

They returned the same generic letter they are unable to find any records of me or the loan. only difference was the heading at the top of letter Canada Square Operations instead of Citifinancial . I sent them the bank statement with the direct debit to the associate's on and my address at the time. my change of name documents also. still they cannot find me I'm at loss what to do now the have sent the same letter 4 times.

[rosequeen]

Same happened with my Citi loan, they said no trace,

but mine was further back than yours,

so I'm surprised they cannot find your details.

 

 

I don't believe they search their microfilm/microfiche archives.

If its not in their electronic systems they don't bother.

 

 

They don't seem as well organised with customer data as the larger banks, that's my impression anyway.

 

 

I don't think to be much more we can do because FOS has no jurisdiction

as the sale took place before 2005, other than try the ICO for non compliance , or the underwriter of the PPI policy.