Lloyds Bank - Banking Issues

[taylorit]

Hi

 

I am having all sorts of issues with Lloyds Bank recently.

 

November they bounced a cheque I paid in because the signature on the cheque did not match the issuing banks mandate

- complained and was put through to a branch I did not bank at,

bank did not take complaint seriously - complaint was upheld and compensation received.

 

Last week tried to upgrade my account from Club Lloyds to a Club Lloyds Platinum, this was declined

- complaint raised and told someone in Lloyds Bank has put a marker on the account, speak to Personal Lending Team.

 

 

Personal Lending Team say speak to complaints team, complaints team say vice versa.

How can the bank decline an upgrade for an account for the features I am going to pay for? Backwards banking...

 

Yesterday 07/01/16 went to reduce my overdraft and it took the bank 45 minutes to do so by telephone

as the advisor had to get higher authority to override to authorise a reduction in the overdraft.

 

I also requested a cheque book, this was declined and advised this needs to be ordered in the branch?

 

I have banked with Lloyds for 5 years with my account always in credit and used as my main bank account.

 

Lloyds Bank have said they are going to be sending out a final response in regards to the recent complaint about the refusal to upgrade my account,

any thing I can do?

 

 

I am going to take this complaint forward to the FOS.

[fkofilee]

Classic example of Lloyds being stupid.

 

Try emailing higher up the chain...

 

antonio.osorio@lloydsbanking.com

[taylorit]

Cool thanks will try that now!

 

 

I told Lloyds I am going to close my account and they wernt to bothered, l

 

 

ast time I had an issue with a business account I caused a scene in the branch, issue was quickly resolved!

[maroondevo52]

Fact is I very much doubt Lloyds give a jot, law unto themselves.