NHS Unpaid Wages

[russtafa]

Hello,

 

My girlfriend worked three shifts at an NHS hospital back in February and they have still failed to pay her wages.

 

There is ostensibly some record of her having worked those shifts, even though I believe the new employee registration was not fully completed for her, as her line manager advised her that her paperwork was submitted to the payroll department and that she should contact them to get her payment processed.

 

Each person she has contacted has either passed her onto someone else, or has been unresponsive resulting in her having got nowhere with this nine months later.

 

If anyone knows what the best course of action would be I would be very grateful for some advice!

 

Thanks

[citizenB]

I will try and find someone who can help.

[sillygirl1]

What you need to do is get her (if possible) to go directly to the hospital and ask to speak to somebody in HR/Payroll about this issue. If she can't go in person send the documents to the HR department AND the Payroll departments explaining the position. The documents you will need are

 

Copy of the shifts authorised by the manager

Staff No (this should be on a payslip)

National Insurance No

Covering letter explaining no payments received

 

Without that lot nothing can be done over the phone. It will be too late now for December payroll but hopefully this will be sorted by January's payroll.

[Emmzzi]

Hello,

 

has she requested payment in writing please? Stating which shifts/ hours she believes are still outstanding and asking for a response within 14 days.

[russtafa]

Thank you for your responses.

 

A few things make the situation a bit more difficult:

 

 

- No staff number, and never received a payslip.

 

- There is apparently some record of her on the system from what she has been told, but she was not fully set up and a new account needs to be set up properly using her paperwork before she can be paid?

 

- The line manager said she submitted what paperwork she did have, but since then has been unresponsive, and furthermore she was absent during the time my girlfriend worked there.

 

 

Is the best next step to write to the payroll department by recorded delivery demanding a satisfactory response within 14 days? And what if they continue to perpetually refer her to someone else within NHS rather than communicate internally to resolve the issue?

 

Thanks again for your help.

[Emmzzi]

ask, don't demand!

 

then a letter before action, and small claims

[Lolamos]

I'm assuming she worked these shift via "the bank" in which case there will be a record somewhere. I would get in touch with the temporary staffing department and provide the evidence you have and explain the shifts worked and the dates and times. I don't believe they have no record. she will have been checked and booked and I suspect it has not been signed off and you are now in another financial accounting period making it a bit if a pain to trawl through