Thank you for your responses. A few things make the situation a bit more difficult: - No staff number, and never received a payslip. - There is apparently some record of her on the system from what she has been told, but she was not fully set up and a new account needs to be set up properly using her paperwork before she can be paid? - The line manager said she submitted what paperwork she did have, but since then has been unresponsive, and furthermore she was absent during the time my girlfriend worked there. Is the best next step to write to the payroll department by recorded delivery demanding a satisfactory response within 14 days? And what if they continue to perpetually refer her to someone else within NHS rather than communicate internally to resolve the issue? Thanks again for your help.

Hello, My girlfriend worked three shifts at an NHS hospital back in February and they have still failed to pay her wages. There is ostensibly some record of her having worked those shifts, even though I believe the new employee registration was not fully completed for her, as her line manager advised her that her paperwork was submitted to the payroll department and that she should contact them to get her payment processed. Each person she has contacted has either passed her onto someone else, or has been unresponsive resulting in her having got nowhere with this nine months later. If anyone knows what the best course of action would be I would be very grateful for some advice! Thanks