Churchill wont released No Claims Discount evidence for new Hastings policy

[Yukiko]

Good evening all,

 

I've just renewed my insurance policy and moved from Churchill (Who wanted £1400 to renew me) to Hastings Premier, who wanted £400 to renew.

 

I've informed Churchill that I'll be leaving them and my policy lapsed on 14/11/15. At this same date, my policy with Hastings has come into force. I had a bit of a grumble on the phone to Churchill, as I don't like change, and said that I think it's disgraceful that my insurance has gone up by £1000, especially seeing as I'm now 25 and have five years NCD behind me.

 

None the less, I've left them. But do you think I can get them to send me my NCD proof? I've had at least four phone calls now with promises relating to my NCD letter, but nothing. Then, today, 18/11 I get a letter saying "Your motor insurance policy is due to expire soon and we recently wrote to you with details of your renewal. Please therefore take a few minutes of your time to discuss your cover for the next year"... etc.

 

If they can fire me a letter out dated 13/11, then why the hell can't they get my NCD out to me when I called them and told them I wouldn't be renewing about 3 weeks ago! I don't know what to do, as Hastings Direct aren't exactly the most sympathetic of companies, I don't want to annoy them by chasing my NCD around and around, and risk having my policy cancelled!

 

What's the crack? Where do I stand?

 

Cheers,

 

Caeleb.

[CrappoMan]

Did your renewal documents not have your next years NCD amount on them ? Would Hastings accept that as proof ?

[Hastings Direct. Joe - Soc]

Hi Yukiko,

 

Sorry to hear that you've had issues with getting the letter from Churchill but I'm sure I can help. As mentioned, the renewal invitations often have a page where the year-ending NCD is declared and since it's on Churchill headed paper, we can usually accept that. If you have it, go ahead and email it over to me at help@hastingsdirect.com and I can either pass it to the team for you or explain what more I might need.

 

This should be fine, if you need anything else just let me know.

 

 

Regards,

 

Joe

[tobyjugg2]

How did you get on with Churchill yukiko?

 

 

I've used them in the past and they were great - apart from renewal cost which many companies nowadays seem to ramp up after the first year (what price loyalty - ah that will be an extra 50% thank you)

 

I'm considering them again for this years renewal and would appreciate info on any issues.

(Do be aware of Hastings 'issues' with NOT recording and 'losing' over 9 years NCD when you get to that stage)

[tobyjugg2]

Interesting that the reviews on churchill have taken an absolute nosedive since they were taken over by direct line.