How do we respond to shortfall

[sirbob10]

Many thanks for your quick reply.

 

Today is day 35 so I'll give it another week before contacting them again.

 

Thank you

[caro]

40 working days i.e 8 weeks.

 

They have to fulfill the SAR properly, so the 40 days run from when they received the SAR.

 

You are entitled to all information that relates to you.

 

Hate to disagree with you UB, but it's 40 calendar days.

 

https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/subject-access-request/

[sirbob10]

Many thanks for the info caro.

 

As it's been longer than 40 days how would I proceed now.

 

Thanks

[unclebulgaria67]

Hate to disagree with you UB, but it's 40 calendar days.

 

https://ico.org.uk/for-organisations/guide-to-data-protection/principle-6-rights/subject-access-request/

 

Oops. Have always thought it was 8 weeks for things like this, as a standard.

[sirbob10]

Hi

 

Could someone please advise me what to do next.

 

40 days has passed since sending the SAR but they have failed to send all the information requested. I have only received information I already have myself but they have sent nothing regarding the valuing, marketing or sale of the property.

 

Thanks

[Old Cogger]

report to information commissioners office on line with full details etc

[sirbob10]

Hi

 

Well yesterday the rest of the SAR arrived.

 

It includes 1 valuation report and the estate agent it was listed with who I turn listed it on Right Move and a company called chain free.

 

Also it states 5 viewings took place even though an activity log they have included only lists 3 viewings.

 

The house was put up for sale for £85,000 in Sept 14 and an offer accepted of £60,000 in Feb 15.

 

Also the valuation report lists what they call 6 comparable properties in the area but these are only 2/3 bedrooms where my home was 3 bedrooms plus attic room.

 

So can I ask have they done everything correctly?

[unclebulgaria67]

Hi

 

Well yesterday the rest of the SAR arrived.

 

It includes 1 valuation report and the estate agent it was listed with who I turn listed it on Right Move and a company called chain free.

 

Also it states 5 viewings took place even though an activity log they have included only lists 3 viewings.

 

The house was put up for sale for £85,000 in Sept 14 and an offer accepted of £60,000 in Feb 15.

 

Also the valuation report lists what they call 6 comparable properties in the area but these are only 2/3 bedrooms where my home was 3 bedrooms plus attic room.

 

So can I ask have they done everything correctly?

 

They have accepted a big discount on the sale, which you could argue is not looking after either your interest or theirs.

 

I suggest that you do a bit of digging in regard to the sale prices achieved for similar properties in the area between say Sept 14 and say Aprl 15. Do a bit of research in regard to mortgage company responsibilities under FSA handbook rules and also Council for mortgage lender handbook rules. You can view these handbook rules online. Then start a formal complaint with the mortgage company and go down the FOS route if necessary.