Property agency takes our more money via DD than It should have taken.

[kosebamse]

Hi floks,

 

I think it's a reasonably simple issue (or so I hope).

 

 

I have had set up by the property agency a direct debit for my rent of £800 from my account.

It's been going smooth until today.

 

 

The agency DD'ed the full amount

- however, I'm moving out of the property 10th of this month.

 

 

The agency, of course, knows about it as they have themselves informed me long time ago I had to move out as the landlord is sellling the property.

 

 

I had in this bank account less than £800 so it shows right now that my balance is negative.

 

 

I guess, it will have me incur, not because of my fault, various penalty fees on top of that.

 

 

What next step should I take?

[dx100uk]

did they sent you written notification they were taking more than the std amount of the DD?

 

 

if not, get it back under the DD guarantee via your bank

 

 

dx

[kosebamse]

Hi dx,

 

Thanks for a quick reply. As I wrote above, they should've taken out 1/3 of £800 as I'm moving on the 10th this month. No, they haven't informed me. They just, I believe, forgot to cancel DD.

[Conniff]

A standing order is just paid, a direct debit is asked for, so they knew how much they were taking, do as dx has said and contact your bank and get a refund under the direct debit guarantee.

Then, 'you' cancel it so no more can be taken.