Flogas debt and disconnection

[Stressedandfedup]

Hi guys.

I'm hoping someone has some solutions.

I'm posting on behalf of a friend, D.

 

They have run up a debt of £2k and they have now shut off their supply this morning.

 

D has had a rough year and suffers from various illnesses including mental health illnesses.

D has had a lot of difficulty even opening their bills let alone sorting them so I have now stepped in to try and sort the situation.

 

I spoke to the account manager at Flogas and, although a payment arrangement was initially agreed to,

they said they would not reconnect unless the debt in full plus £240 reconnection fee.

 

D has no way to raise this kind of money and only received benefits.

They have 4 children and the gas is for central heating and hot water.

D is not handling the desperation of this situation.

D cannot change providers as they have an 'estate supply' tank so unless all the properties that use it agree, D can't.

 

Is there anything D (or me on their behalf) do to get her supply back?

Or any other suggestions?

 

Thanks -safu

[dx100uk]

there must be a vulnerable status policy that flogas has

like all other suppliers of gas

I assume they must be covered by the same guidelines.

 

 

dx

[ericsbrother]

so, LPG? How is property connected if communal tanl and how is usage billed?

[BankFodder]

There seems to be no vulnerability policy and no sign that they are even regulated