Urgent help cash machine gave me wrong money but statement shows all money took

[chrisphilip]

Went to ATM link cash machine in my local shop

 

 

.i wanted to withdraw £500

the machine made the right noises £180 came out the cash machine and

then the machine came up with an error

 

 

I then checked my bank statement which showed £500 taken from my bank.now am £320 down what can i do?

 

Lady in the shop said this evening when the shops closes the machine will be checked

 

will i get this money or not my bank has made note of this

[renegadeimp]

You need to contact your bank. They will start an Investigation

[chrisphilip]

I rang them before

they said they will look into it as they can see 500 showing on my statement.

 

 

the lady in the shop said they will check the machine tonight when they close

 

 

if it shows I am correct

they will ring and i can collect my money.

 

 

i told her right away and the machine said unable to dispense money.

 

 

how will the machine show her i was right do they have logs or something?

 

My bank said it should be installed with cctv so i should be ok

[dx100uk]

the tally on the machine will be wrong against the cash dispensed

 

 

happen s quite often on those tiny standalone machines inside shops.

 

 

they don't like old bank notes and often get ruffle during the dispensing cycle..

 

 

you should be ok

 

 

just to check.

 

 

have you a card that allows £500 out then?

must are £350 or less

 

 

dx

[chrisphilip]

yep got flex direct card which shows 500 withdrawal lady in the shop saw the machine go down

[dx100uk]

good you should be ok

 

 

up here in the far far north of scotland

for years we only had one of those on in a shop

often went wrong

and was always refunded

 

 

dx

[chrisphilip]

good you should be ok

 

up here in the far far north of scotland

for years we only had one of those on in a shop

often went wrong

and was always refunded

 

dx

 

Lady from shop rang me before and said I am owed money and to take my bank statement in tomorrow to show 500 was withdrawn.

 

 

She insisted tho the amount I said I got was wrong but she can't confirm the exact amount am owed for protection reason.

 

 

What does all that mean I know am owed 320

 

 

but she is saying the figure from the machine don't match.

 

 

could she just being saying that because she wants to see my statement

[dx100uk]

well simply redact the statemet of other things

 

 

there might be others too so she wants to be sure

 

 

I'd do that too wouldn't you?

 

 

dx

[renegadeimp]

If she is adamant it is wrong, then she would need to allow an independant party to check the figures. Just incase she is trying to pull a fast one.