Aqua card harasment

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My wife has fallen ill with bowel cancer and was not in a position to make her contracted payments to aqua.

I wrote to Aqua in November 2014 and again in February and march without reply,

 

I have called aqua and asked to be put through to the complaints team but on two occasions I have been left on hold and not got through to the complaints department.

 

Can anyone give me the postal address for aqua card complaints team.

I do intend to take this up with FOS But I need to write to them first.

Thanks.

[renegadeimp]

Skip the complaints team, and go right to the top.

 

Two Pancras Square, London, N1C 4AG

[leonmassey]

Aqua are actually "Newday Cards" the London address is for central back office staff. Look on the web for their Leeds address.

[renegadeimp]

Im just going from what companies house say newdays address is.

 

NEWDAY CARDS LTD

TWO

PANCRAS SQUARE

LONDON

N1C 4AG

Company No. 04134880

 

Status: Active

Date of Incorporation: 03/01/2001

 

Country of Origin: United Kingdom

Company Type: Private Limited Company

Nature of Business (SIC):

64921 - Credit granting by non-deposit taking finance houses and other specialist consumer credit grantors

Accounting Reference Date: 31/12

Last Accounts Made Up To: 31/12/2013 (FULL)

Next Accounts Due: 30/09/2015

Last Return Made Up To: 03/01/2015

Next Return Due: 31/01/2016

Mortgage: Number of charges: 3 ( 1 outstanding / 2 satisfied / 0 part satisfied )

Last Members List: 03/01/2015

Previous Names:

Date of change Previous Name

01/04/2014 SAV CREDIT LIMITED

 

 

They also have another company number:

 

Name & Registered Office:

NEWDAY CARD SERVICES LTD

TWO

PANCRAS SQUARE

LONDON

N1C 4AG

Company No. 08818968

 

 

 

 

Status: Active

Date of Incorporation: 18/12/2013

 

Country of Origin: United Kingdom

Company Type: Private Limited Company

Nature of Business (SIC):

64921 - Credit granting by non-deposit taking finance houses and other specialist consumer credit grantors

Accounting Reference Date: 31/12

Last Accounts Made Up To: (NO ACCOUNTS FILED)

Next Accounts Due: 18/09/2015

Last Return Made Up To: 18/12/2014

Next Return Due: 15/01/2016

Mortgage: Number of charges: ( 0 outstanding / 0 satisfied / 0 part satisfied )

Last Members List: 18/12/2014

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Thanks renegadeimp leonmassey will get a letter off now.