Are brighthouse liable for the repair on my washing machine?

[Zoekm]

Hi, i need some advice as to whether brighthouse are liable for the repair on my washing machine please? I used brighthouse when i couldn't afford to go and buy a replacement washing machine. About 7 months later our cooker and fridge freezer broke within days of each other so purchased them from there also.

After about 18 months the washing machine broke so brighthouse came to repair it and said it needed taking away and a loan machine would be provided.

 

To cut a long story short the loan machine was a disaster and flooded my kitchen twice! Then nobody from the store got in touch about my machine so i had to contact them. After this they tried to return my machine 3 times but i refused it each time due to the condition that they tried to return it to me in. The final time they took the cover off and it was covered in dents and scratches so i told brighthouse that i wasn't going to pay until this issue was dealt with.

 

Bearing in mind that they had had my machine for nearly 12 months!! I received a phone call from the manager who offered a new machine in replacement and i would only have to pay what was left on the old one (which was only a few weeks).

 

I agreed to this and received the new machine. A few weeks later i finished paying for it and 7 months later the other two items. So my account is finished (thank goodness). The problem now being the washing machine has broken!

 

As it is less than 12 months old are brighthouse liable to repair it or not? I would appreciate any advice, thanks.

Edited January 21, 2015 by citizenB

[citizenB]

I would think there is some form of guarantee on the washing machine if it is less that 1 year old ?

 

Did you have any insurance on the other items that broke?

[Zoekm]

It was all paid in with the weekly payments but as ive now finished paying them i dont know where i stand.

[citizenB]

So did the items break whilst you were still paying for them (including the insurance) or after you finished paying for them ?

[Zoekm]

After i finished paying which is why i dont know where i stand.

 

 

I know usually there's a 12 month warranty on items but don't know where i stand with brighthouse.

 

 

As knowing their reputation and also from personal experience they are not very helpful!

 

 

It was a new replacement machine 9 or 10 months ago and

 

 

i only had to pay remainder of what was left on the original machine.

 

 

This is why i dont know whether to get in touch with them or not.

 

 

I am no longer a paying customer there as everything has finished being paid.

[dx100uk]

matters not if you paid the insurance

 

 

you are covered for 6yrs under SOGA against brighthouse

 

 

dx

[Zoekm]

Thanks will get in touch with them then.

[renegadeimp]

Be aware, they will do anything they can to evade their legal responsibilities. That includes trying to force you to sign up to yet another agreement.

[Zoekm]

I will thanks, all i can do is try but from past experience i can imagine whats coming! x

[Jason BrightHouse Web Rela]

Good Morning Zoekm,

 

Sorry to hear of the difficulties with your washing machine.

 

In order for me to help with your enquiry regarding the repair, I will need some account details from you.

 

Please could you confirm the full name on the account, the full address and a contact number in an email to customer relations.

 

In the subject heading of the email, please write 'CAG ref 115369' and send to customer.relations@brighthouse.co.uk.

 

Many thanks

 

Jason

Web relations