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Amazon and Seller and Credit Card refuse refund or replacement


hedgehog1234
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Hi and thanks for the forum. I bought a jacket on Amazon through a seller in May 2014 and the item has been used a few times only. The zip broke a few days ago and the seller advised that I was out of the 15 days to return it. Amazon said I had until August 2014 but to call my Credit Card charge backs. So I've just called MBNA and they advised that I needed to file a claim in 120 days.

 

Is that the end of the road as I feel totally ripped off. The product in my view is not fit for purpose.

 

Many thanks in advance.

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