Amazon aggro

[mazoo]

Purchased a Swissgear backpack from Amazon in late December 2013. By the end of July it had developed a tear which quickly grew to about 4 inches. They replaced the item in early August. The same thing has happened again. I only use the bag for carrying my laptop and a bit of paperwork to and from my place of work. Apart from the tear the bag is immaculate. They are refusing to refund or replace the item as they say it is not their responsibility and it is 13 months since I bought the original bag. I disagree. Advice please.

[Rasputin1309]

They are wrong - all goods must be of satisfactory quality - quote the sale of goods act at them - this is clearly unsatisfactory

[dx100uk]

Purchased a Swissgear backpack from Amazon in late December 2013. By the end of July it had developed a tear which quickly grew to about 4 inches. They replaced the item in early August. The same thing has happened again. I only use the bag for carrying my laptop and a bit of paperwork to and from my place of work. Apart from the tear the bag is immaculate. They are refusing to refund or replace the item as they say it is not their responsibility and it is 13 months since I bought the original bag. I disagree. Advice please.

 

 

 

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