HFC PPI reclaim from 1991

[andrewjb]

Morning guys

 

A little bit of advice please - I successfully reclakmed PPI from HFC Bank for a loan I took out in 1991 - I accepted their offer but noticed that they had withheld £900 for a balance they claimed was still outstanding.

 

I was pretty sure that this wasn't the case - the account was manged ultimately but not transferred to Reston's their in house rottweilers who basically harangued me to repay the debt and I vaguely remembered taking out a bank loan to get them to get them off my back

 

Anyway to cut a long story short I did some more digging and found two letters from Reston's in 1998 confirming that both accounts had been repaid and were now closed - specially that they were accepting the sum of £x in full and final settlement

I'm assuming having read some of the other posts on here that they can't withhold any money that they feel is outstanding if I can prove that it isn't.

 

I've written to them pointing out that these account were fully settled and the amount shouldn't have been withheld - this was the advice from the FOS who I'm pretty sceptical about getting involved due to the time it takes them

 

Does anyone have any advice about anything else I should be doing other than this or should it be as simple to sort as I've been told?

[citizenB]

IMHO, if you have proof that full and final payments have settled any accounts, then they should return the £900.00 to you.

[andrewjb]

Thanks - that's exactly the wording on both letters -

 

On the account in question it states in a letter dated 15th July 1998 - we acknowledge receipt of your payment of £1000 and confirm that this is accepted in full and final, settlement of your HFC loan account. Yours faithfully etc

On the other account which they didn't say had a balance outstanding in a letter dated 19th may 1997 it just says We confirm that the above account is now wholly satisfied

[citizenB]

I think all you can do is write to HSBC head office enclose copies of the F&F confirmation letters and say you want your money back! Or a darn good reason why they believe they are entitled to retain it.

[andrewjb]

Thanks - have done that so fingers crossed - will update when I hear anything.

[andrewjb]

I just updated one of the other posts with the address I used to get details of my accounts and the phone number as there seemed to be some confusion for another member.

[andrewjb]

I just updated one of the other posts with the address I used to get details of my accounts and the phone number as there seemed to be some confusion for another member.

 

They accepted that they had withheld the sum in question by mistake,

 

 

now despite advice from the FOS

 

 

they are haggling over the compensation that should be paid for something else to do with the claim

 

 

Am also going to question the interest calculations which don't appear to make sense