That's great - I've printed it out and sent it - shall I uodate via this thread or start a new one ?

Hi I'm having a similar problem - is there a template for the formal request letter detailed above for Ireland please ?

They accepted that they had withheld the sum in question by mistake, now despite advice from the FOS they are haggling over the compensation that should be paid for something else to do with the claim Am also going to question the interest calculations which don't appear to make sense

I didn't have my account number - I took out a loan with HFC BANK in 1991 - phones them and said I thought I had an account, gave them the address that i thought it was registered at. They then asked me some questions like which branch j took it out at, where I worked at the time I took it out, and my job title at the time. They found me fairly quickly and confirmed the account numbers in writing with copies of the agreements about ten days later

Actually once they find you its relatively straight forward - word of warning though that number gets you through to a foreign call centre and there is a delay in them scannung stuff and sending letters - for example a letter sent to me on 23rd November got here on the 8th December !! To start things off I called them rather than do a subject access request and they found me pretty easily

I just updated one of the other posts with the address I used to get details of my accounts and the phone number as there seemed to be some confusion for another member.

Hi I've had some success with a similar case - noticed that the address that you've written to is different to the one that I used. I was sent copies of my loan agreements that I took out in 1991 from HSBC Bank Plc, Central Complaints Dept, PO Box 5055, Coventry CV3 9EF after I phoned them on 0845 602 3793. It took them roughly 10 days from when I asked to receiving them

Thanks - have done that so fingers crossed - will update when I hear anything.

Thanks - that's exactly the wording on both letters - On the account in question it states in a letter dated 15th July 1998 - we acknowledge receipt of your payment of £1000 and confirm that this is accepted in full and final, settlement of your HFC loan account. Yours faithfully etc On the other account which they didn't say had a balance outstanding in a letter dated 19th may 1997 it just says We confirm that the above account is now wholly satisfied

Morning guys A little bit of advice please - I successfully reclakmed PPI from HFC Bank for a loan I took out in 1991 - I accepted their offer but noticed that they had withheld £900 for a balance they claimed was still outstanding. I was pretty sure that this wasn't the case - the account was manged ultimately but not transferred to Reston's their in house rottweilers who basically harangued me to repay the debt and I vaguely remembered taking out a bank loan to get them to get them off my back Anyway to cut a long story short I did some more digging and found two letters from Reston's in 1998 confirming that both accounts had been repaid and were now closed - specially that they were accepting the sum of £x in full and final settlement I'm assuming having read some of the other posts on here that they can't withhold any money that they feel is outstanding if I can prove that it isn't. I've written to them pointing out that these account were fully settled and the amount shouldn't have been withheld - this was the advice from the FOS who I'm pretty sceptical about getting involved due to the time it takes them Does anyone have any advice about anything else I should be doing other than this or should it be as simple to sort as I've been told?

Think they have loads more to lose than us, if they were forced to reveal the minimal cost of these letters Think its more a delaying tactic

From all the evidence to date, Barclays appear to have been settling before this stage, be interesting to see how this proceeds.

I received this email from Barclays today: Dear XX Thank you for your email. According to our records, your claim is due in Central London County Court for a Preliminary Hearing on the 17th July. At present, our intention is to send a representative to this hearing as there are a number of claims in the same stage of the process as yours and therefore whilst I think you for your settlement offer, it is not something I am able to address at this time.[/font] Thanks, Tom Wonder if this is the start of them fighting back - advice anyone?

I'm in the same boat too, however I received this email from Barclays today: Dear XX Thank you for your email. According to our records, your claim is due in Central London County Court for a Preliminary Hearing on the 17th July. At present, our intention is to send a representative to this hearing as there are a number of claims in the same stage of the process as yours and therefore whilst I think you for your settlement offer, it is not something I am able to address at this time.[/font] Thanks, Tom Wonder if this is the start of them fighting back - advice anyone?

Thanks, is there a template anywhere for the email I should send to them ?