Perfect Home Arrears

[cyclops1963]

Hi

 

looking for email address for Temple Finance so can forward email regarding arrears

caused by there store failing to inform me that they had cancelled my Debit Card

continuous authority due to their system being changed

 

They took payments from money that had accrued from a slight overpayment and then allowed the account to go 2 weeks into arrears before making any contact

 

They require a new arrangement to be set up and need to have the card swiped to set it up,

however, due to work commitments have been unable to get in store and have asked them to send me details for online banking

so i can control payments but instead have sent the door step brigade demanding goods back whilst i have been at work

 

have now sent in letter of complaint to the store but cannot find email address for their parent company and customer services

 

I want control of the payments as about to hit them with SAR request and then refund of insurances

as despite giving copy of my insurance when agreement was taken out was told

theirs was compulsory but after reading this group and others realise it is not !!

 

Also aware from this of the 1/3 rule and repossession of goods and as the agreement has been in pace since Nov 2012

and has just 12 months to run will be standing my ground

[silverfox1961]

Hi and welcome to CAG. Sorry you were missed.

 

This information is from the FCA so should be up to date.

 

This is the email address that the FCA use to get hold of Perfect Homes (AKA Temple Finance)

 

Alaric Smith

alaric.smith@perfecthome.co.uk

[cyclops1963]

Hi

 

Thanks for reply

 

looks like my letter has been received as the door step brigade have stopped calling

just need to see now if info arrives otherwise will be a SAR next week