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    • If you are buying a used car – you need to read this survival guide.
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    • Hello,

      On 15/1/24 booked appointment with Big Motoring World (BMW) to view a mini on 17/1/24 at 8pm at their Enfield dealership.  

      Car was dirty and test drive was two circuits of roundabout on entry to the showroom.  Was p/x my car and rushed by sales exec and a manager into buying the mini and a 3yr warranty that night, sale all wrapped up by 10pm.  They strongly advised me taking warranty out on car that age (2017) and confirmed it was honoured at over 500 UK registered garages.

      The next day, 18/1/24 noticed amber engine warning light on dashboard , immediately phoned BMW aftercare team to ask for it to be investigated asap at nearest garage to me. After 15 mins on hold was told only their 5 service centres across the UK can deal with car issues with earliest date for inspection in March ! Said I’m not happy with that given what sales team advised or driving car. Told an amber warning light only advisory so to drive with caution and call back when light goes red.

      I’m not happy to do this, drive the car or with the after care experience (a sign of further stresses to come) so want a refund and to return the car asap.

      Please can you advise what I need to do today to get this done. 
       

      Many thanks 
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      • 81 replies
    • Housing Association property flooding. https://www.consumeractiongroup.co.uk/topic/438641-housing-association-property-flooding/&do=findComment&comment=5124299
      • 161 replies
    • We have finally managed to obtain the transcript of this case.

      The judge's reasoning is very useful and will certainly be helpful in any other cases relating to third-party rights where the customer has contracted with the courier company by using a broker.
      This is generally speaking the problem with using PackLink who are domiciled in Spain and very conveniently out of reach of the British justice system.

      Frankly I don't think that is any accident.

      One of the points that the judge made was that the customers contract with the broker specifically refers to the courier – and it is clear that the courier knows that they are acting for a third party. There is no need to name the third party. They just have to be recognisably part of a class of person – such as a sender or a recipient of the parcel.

      Please note that a recent case against UPS failed on exactly the same issue with the judge held that the Contracts (Rights of Third Parties) Act 1999 did not apply.

      We will be getting that transcript very soon. We will look at it and we will understand how the judge made such catastrophic mistakes. It was a very poor judgement.
      We will be recommending that people do include this adverse judgement in their bundle so that when they go to county court the judge will see both sides and see the arguments against this adverse judgement.
      Also, we will be to demonstrate to the judge that we are fair-minded and that we don't mind bringing everything to the attention of the judge even if it is against our own interests.
      This is good ethical practice.

      It would be very nice if the parcel delivery companies – including EVRi – practised this kind of thing as well.

       

      OT APPROVED, 365MC637, FAROOQ, EVRi, 12.07.23 (BRENT) - J v4.pdf
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small ltd. business v natwest


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Hi,

his is my first post, finding it very difficult to navigate the site, i will update if i can work out how to find it again, i hope i am posting this in the right place

 

 

going through my business statements for the last 4 years, and it looks like they have ripped me off for about £3000!!! just in un paid items--- small family business--[just myself and wife]

i have a few questions if anyone would be kind enough to help

 

1 as a ltd company, do i need to send a different letter?

 

1a i presume i cant claim for standard account charges

 

2 i have a £3000 overdraft---when they calculate the debit interest, which they do quarterly, they charge 5% for the overdraft, and 29.5% for unarranged borrowing, the problem i have is how to calculate the interest for the unarranged borrowing, as they calculate the two together, or can i claim for the whole lot? it is just shown as interest on the statement

 

3 what is the "referral charge for the month ", and can i claim for this

 

4 other stuff i have been charged for, that im not sure if i can claim are:

a overdraft arrangement fee

b stop cheque fee

c overdraft renewal fee

d overdraft fee

e arrangement fee

f security fee

 

any help with the above would be great, if i can find answers to all the above, then i shoud be able to get my claim in by the end of next week---i feel quite excited ,having been meaning to do this for the last six months

 

sorry to appear a bit thick, but i have never been inolved with this side of the business, it is only since my wife has had a stroke and been diagnosed with a manic illness, that i have had to get inolved in the office, and unearthed all this.

many thanks

 

Bob Wells

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The charges that can be claimed is Unarranged Borrowing, Referral fees, unpaid items the others you cannot. The interest is what has been charged for the unlawful charges.

There is a slightly different letter for businesses. What you need to do is start with the FAQ's and once you are thoroughly versed in them, have a look at the Bank Templates Library that should have the letter you need to start the ball rolling. Good Luck

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thanks for that, natweststaffmember,

 

as i said, the problem i am having is how do i seperate or calculate the unaranged borrowing from the the agreed overdraft borrowing, as they are lumped together as one interest charge

 

Bob

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Obviously you cannot claim the interest back on your agreed borrowing. You can claim interest on the charges you have incurred, and there is a spreadsheet to help you do this. If you contend the charges caused you to go over your agreed OD limit and thereby incurring penalty interest charges then that is a more complex calculation and more difficult to establish, and perhaps others can help you on that.

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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The charges that can be claimed is Unarranged Borrowing, Referral fees, unpaid items the others you cannot. The interest is what has been charged for the unlawful charges.

There is a slightly different letter for businesses. What you need to do is start with the FAQ's and once you are thoroughly versed in them, have a look at the Bank Templates Library that should have the letter you need to start the ball rolling. Good Luck

 

hi again,

having read your message again, am i right in thinking that the interest shown on the statements, is only for the unarranged borrowing, if so, what are the overdraught charges shown as [or what are they called]

Bob

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No. The interest shown is for the money you have borrowed as overdraft. Some may be agreed overdraft some may not, the interest rate will differ for unarranged borrowing. The point is the bank can charge you interest for borrowing their money, but they have to pay you interest on the charges they have erroneously levied. Use the on-line interest calculator.

If still not sure read the FAQs,

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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Sorry thought that was what you were after....?

My advice has hardly any legal foundation whatsoever, however you never know it it might just work!

:cool:

 

NatWest Prelim 07.10.206

LBA 21.10.2006

MCOL 30.10.2006

Acknowledgment of Service 06.11.2006

Offer of approx 50% £2200.00 22.11.2006

Full settlement £4500 received 03.01.2007

Smile settled in full

Barclaycard settled in full

RBS Worldwide settled in full

Lloyds TSB settled in full £750.00

Lloyds TSB settled in Full £275.00 11.04.2007

Lloyds TSB business account £1376.00 AQ filed

Lloyds TSB Business account settled in full 21.05.07

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