Cash Plus 'card' - APS FINANCIAL Loan- invalid default **REMOVED**

[needout23]

Hi CAG

 

I took out a cashplus card last year and applied the creditbuilder option to my account with them.

 

However over the past few months as it is not a card I ever really use

I didn't have the 4.95 they request each month as part of the credit builder.

Which left my account in arrears of a mere £39.00

 

I topped up my account on Sept 30th with £39 to cover the arrears

and then sent them an email confirming that I had done so following the directions they had given me when chasing the £39.

 

On oct 7th I checked my credit file and noticed that they had put a default on and had the £39 as outstanding.

I logged in to my cashplus account and it clearly states that the debt had been cleared

and shows the transactions where they debited my account on october 6th.

 

I called cashplus to query this and

they said that they can see that I have deposited £39 on the 30/09/2014

but a DD (Amazon Prime that was cancelled off that account literally the day after it was put on)

attempted to take money out of my account (which isnt shown anywhere on my statement, nor was the account taken into a negative balance)

which apparently meant that they could only debit my account on october 6th

- This confuses me as the default was entered on Oct 5th

- even though they knew the debt was cleared.

 

To conclude the woman at the end of the phone said that she will put a request though to head office

explaining the situation and for the default to be removed.

 

 

I asked to have this in writing that and she said they cant do that all they can do is put a note on my file for this call.

 

I have checked my experian today and it is still on there,

 

 

can anybody give me some advice on how to handle this as

 

 

I do not trust that they will be removing the default due to the sneaky way that it was applied!

 

 

Any advice would be truly appreciated!

[dx100uk]

complaint to the CEO

 

 

dx

[citizenB]

As dx has advised, make a formal complaint to their CEO at their Head office - confirm the telephone conversation you had with their representative on DATE. I would suggest that you then cancel the card if you are unable to maintain the monthly charge.

[needout23]

Thanks for the feeback guys.

 

Yes the intention is to cancel the card, once this has all been resolved. To be honest as it is not used I forgot that I had to top it up with £5 each month. But yes I shall be following your advice and writing to the CEO.

[citizenB]

Please do let us know how you get on.. I would hope that they do remove the default as this could be quite damaging in that you are attempting to improve your credit score and a default from this could have a very negative effect

[needout23]

Good News!

 

I receieved a call from the Credit Builder department asking me about this situation,

 

 

long story short

they said that they will escalate this in order to get not only the default removed from my account

but also the actual credit builder record completely!

I asked for her to put this in writing and a few days later I received confirmation of this in writing.

 

A few days ago I received an letter from "Milena" at Cashplus/Credit builder team

confirming that they will be removing the credit builder record (listed as APS FINANCIAL as a Loan!) from my credit records.

 

''We would like to inform you that your Creditbuilder has been cancelled as per your request and all the CB records are approved to be removed from the Credit Score Agencies."

 

 

I look forward to checking my Experian report in a month or so to see if this has indeed happened!

[citizenB]

This is excellent news - Well done

 

Do you want me to amend your thread title now, or wait until you have confirmed your records have actually been cleaned up ?