@vodafoneuk Vodafone contract Termination fee

[yid33]

My son has seen out the terms of his contract with Vodafone and

 

although he got into debt has a payment plan which he has been paying

 

he no longer wants to use Vodafone as he's provider and they are demanding £500+ to terminate his contract

 

his debt has been passed on to a debt management company fpc

 

which is part of the Lowell group

 

what can he do? :?

[dx100uk]

is he still in contract

 

 

when was it taken out?

 

 

Freddies are a dca they have NO LEGAL POWERS

 

 

they ARE NOT BAILIFFS

 

 

dx

[yid33]

At present the contract is still running I don't know when the contract started but he has a termination date of the 25/11

[Lee Vodafone Company Rep]

Hi yid33,

 

Thanks for making me aware of this.

 

If your son would like any help from me, ask him to email me with his details via the Contact us form here and quote the code WRT135 - CAG Forum in the subject line.

 

Once sent, he'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

 

Kind regards,

 

Lee

 

Social Media Comms

 

Vodafone UK

[yid33]

You are not alone in that. this happens to nearly everyone who comes to this site.

 

What I would recommend you do in the future is to record any calls with VF and make a note of the date and time. VF only keep telephone recordings for about 2 months and after that they are deleted so you need your own records. As it is, you should really deal with VF by letter with the exception of Lee. He will need to speak to you but he will follow up any call with an email detailing what has been discussed.

 

As this account is seriously in dispute, should VF actually pass on the debt to a debt collector then a two pronged attack will be needed. Complain to the debt collector who will be acting for Vodafone (as VF don't do debt collecting) and complain to VF for passing a disputed debt on to a DCA which is a no-no.

 

If VF do pass it on, they will add a termination fee of 15% or £100 whichever is the lower. This is unlawful and can be challenged.

 

Iam having simalar dealing with vodafone since feburary this year

 

 

I cancelled my contract and took out a new one

 

 

since then I have phoned them at least 10 times

 

 

each time I have been told that the contract is cancelled and I owe nothing

 

 

than low and behold in november I get a letter from a debt collection agency

 

 

so again I phone vodafone and record the call informing them that the call i being recorded

an operator who after telling 3 others vodafone employees that their being recorded

talls me I'm not allowed to record calls to them and its illegal

which I dispute with him he then promptly hangs up on me vodafone are a joke

[dx100uk]

post moved to your existing thread

 

 

lee can you comment....

 

 

DX

[Lee Vodafone Company Rep]

Hi yid33,

 

Apologies for the delay with replying to your post.

 

If you still need help with this, email me via the Contact us form here.

 

To access the form you'll need to enter the code WRT135.

 

Once sent, you'll receive an automated reply with a reference number. Please update the thread with this so I can make sure I've got it.

 

Kind regards,

 

Lee

 

Social Media Operations

 

Vodafone UK