Is HArrington Brooks a legitamate company?

[garyr]

HI, I have also had a few (27000)problems with HB

 

I also set up a DMP to clear some old debts, these ammounted to around £3000.

 

After paying their extortionate fees to set up the program,I thought everything would get sorted out.

 

However, they decided that I owed the Department for Work and Pensions, £27018.11

 

 

how they came by this figure, I have no idea.

 

 

I called and told them I didn't owe that amount,

 

 

I called DWP and they confirmed this, and finally HB agreed.

 

8 months later,

I find they have been paying off this debt anyway.

 

 

I have never owed this sum,

 

 

I have told them this and had it confirmed by DWP

yet they have ignored this and continued paying over £800 to the DWP anyway.

 

Today,

after being on the phone all day,

I finally got then to agree that this debt was not mine, and the agreed to repay the outstanding £800.

 

However, (again)

After calling the DWP to reclaim my money,

I was told that the DWP has not recieved any money from them,

yet I have statements saying the opposite from HB.

 

I would like to know what I can do in this matter as they have also been taking £23 per month management fees to put me in this much debt,

 

 

I would also like to know how much damage they have cause to my credit score with thier mistakes

and if there is anything I can do to repair this damage.

 

 

(preferably by suing the **** out of HB!)

 

And suggestions are greatly appreciated

[dx100uk]

yes sgo sue them.

 

 

forget the phone

you'll get fobbed off everytime

 

 

and as soon as you put the phone down

 

 

the operator will begin jaughing again.

 

 

you need everything in WTITING only.

 

 

send the CEO a written complaint

 

 

give them 14 days to refund the money to YOU

not your plan

 

 

and tell them you wish to cancel the DMP.

 

 

the FCA and the FOS will want to hear about this too

 

 

as at present HB appear to be the FCA's best friends.

 

 

dx

[National Debtline]

 

 

I would also like to know how much damage they have cause to my credit score with thier mistakes

and if there is anything I can do to repair this damage.

 

 

Hi garyr

 

I don't know that this particular situation will have had any direct impact on your credit file. A DWP debt, disputed or otherwise, would not be reported to credit reference agencies, unless of course a County Court Judgment was obtained.

 

Of course, none of this excuses any poor service you may have had from the debt management company. I too would advise you to make a formal complaint.

 

More to the point, are you still using their services at present and paying them monthly fees? I would suggest considering the free alternative solutions available.

 

Dennis

@natdebtline