Spark Energy want to charge me £140 to fit Prepayment meters?

[cyberfruits]

Do i have to pay for a prepayment meter to be installed for a debt recovery and current usage?

 

My energy supplier spark told me i had to pay 140 pounds to have 2 prepayment meters fitted for collection of my debt and current usage,

 

 

i am classed as vulnerable person and therefore got into debt

and because of bedroom tax i am waiting to move but not getting any were

 

thanks

[dx100uk]

that's spark for you!

 

 

disadvantage the punter at every move.

 

 

you should not have to pay as far as I know.

 

 

if you have a debt, they just do it normally

 

 

are they aware you are classed as vulnerable?

 

 

dx

[rebel11]

Hi cyberfruits

 

I think that is unacceptable. Follow the following advice, don't commit to anything unless your happy to do so, let us now what arrangements they come to for you.

 

http://sparkenergy.co.uk/useful-info/worried-about-debt-

[Spark Energy]

Hi cyberfruits

 

 

I'm Jenny, the Customer Relations Manager at Spark Energy.

 

 

I'm really sorry to hear that you're having problems getting pre-payment meters installed because of the cost. I'd really like to help you out with this. While it's true that we are one of a few companies who charge for pre-payment installation, we're also open to helping you find the resolution that's right for you.

 

 

Can you please contact Spark Energy and ask to speak to me? Once I've had a look at your account I can work with you to find the best solution for your situation.

 

 

Kind regards

 

 

Jenny

[rebel11]

Hi Jenny

 

Pre-Payment Meter's cost a lot more to run, the OP want's to pay you, but doesn't want to add to their existing debt, which if they have a Pre-Payment meter installed will do.

 

Hi cyberfruits

 

 

I'm Jenny, the Customer Relations Manager at Spark Energy.

 

 

I'm really sorry to hear that you're having problems getting pre-payment meters installed because of the cost. I'd really like to help you out with this. While it's true that we are one of a few companies who charge for pre-payment installation, we're also open to helping you find the resolution that's right for you.

 

 

Can you please contact Spark Energy and ask to speak to me? Once I've had a look at your account I can work with you to find the best solution for your situation.

 

 

Kind regards

 

 

Jenny

[MaxxPower]

If your debt is less than £500 you can switch to another provider can't you? That way Spark cannot install a Prepayment meter and will be forced to accept a standard payment plan instead.

[Spark Energy]

Hi Rebel11

 

 

Understood. We're happy to go through options with the OP if they can get in contact with us. Our cheapest method of payment is by Direct Debit, it's just a case of seeing what the customer wants and what would benefit them most.

 

 

Hopefully we'll get a response and be able to get something sorted out.

 

 

Kind regards

 

 

Jenny

[rebel11]

Hi Jenny

 

Please do let us know how it is resolved i.e. we arranged affordable payments etc

 

Hi Rebel11

 

 

Understood. We're happy to go through options with the OP if they can get in contact with us. Our cheapest method of payment is by Direct Debit, it's just a case of seeing what the customer wants and what would benefit them most.

 

 

Hopefully we'll get a response and be able to get something sorted out.

 

 

Kind regards

 

 

Jenny

[Spark Energy]

Hi Rebel11

 

 

If the OP is ok with me giving an update then I'm happy to do so, or they might want to post back here themselves to confirm how it was resolved. I'll be sure to discuss that with them once I've had a chance to talk to them.

 

 

I'm keen to provide an email address for CAG members who have questions or concerns about their Spark account, but don't have the privileges yet, so once I'm able to I'll make sure there's a way to contact me easily.

 

 

Kind regards

 

 

Jenny

 

 

Hi Jenny

 

Please do let us know how it is resolved i.e. we arranged affordable payments etc

[Spark Energy]

Hi cyberfruits

 

 

I just wanted to bump your post to see if you managed to get this sorted out.

 

 

If not please give me a shout.

 

 

Hope to hear from you soon.

 

 

Kind regards

 

 

Jenny

Customer Relations Manager